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A glimpse into my journey with Yola :)

Edited on 11/03/09
For those who have been around for a while, may have remembered me as "Littleus" aka LU. I was one of the Yola Champs.

Before I knew it, I put away my Yola champ badge and am now proudly branded as a Yola Rep.

This journey to the other side has been quite an eye opener and one that I thought would be worthwhile to share with all of you. I hope to give you a small portrayal of what goes on behind the scenes at Yola to keep this phenomenal service going.

When I first stepped over, it happened to be during the week when Yola did one of their upgrades. All I can say is "Wow"! People there did not work their typical 9-5 hours. Instead, they all put in endless amount of hours to ensure that support was available in all aspects to address issues came up. Yola's engineers quickly hauled themselves out of bed to combat any problematic areas. The support team offered ceaseless amounts of energy and patience to answer question after question, even when customers weren't always understanding. The thing I really appreciated the most was seeing how much everyone really cared about offering quality service and how much it irked them when something did not quite go the way they had expected as this would have a negative affect towards their users. Yola has always impressed me with their customer service but this allowed me to really see how much Yola really did care about their customers.

When things resume their normal pace - this does not mean that Yola has slacked off. On the contrary! Yola is still working behind the scenes. Some of the things people are working on may include maintaining the service they're already providing, making upgrades that you may not necessarily see or feel but helps us to better help you, working on future upgrades, updating our evolving and expanding tutorials, and answering all the questions that come to us through our email support or on the forum.

Yola employees are talented, hard-working individuals who together make a really great team! I am proud to be a part of that team.

I hope that this little glimpse into Yola's world has been enlightening. We look forward to continuing working with you and for you!
 
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