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CONTACT FORM PROBLEM

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CONTACT FORM PROBLEM
When i click the "send / submit" button, i'm automatically transferring at yola.com
Τhe message does not send. Plz fix it very soon.

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Brianna (Official Rep) October 04, 2011 20:58

Hello,

The contact form error is a bug and has been logged for the attention of our engineers. They are currently working on a bug and we will inform you when one has been made.

In the meantime, please make use of an alternative form such as Wufoo. We have created a helpful tutorial here: Wufoo.

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moysikh.com October 04, 2011 19:33

As another user wrote... "Submit button on form isn't working properly. Instead of submitting information to provided email address, it takes members to the yola sign up site".

It happens on every site i have.

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Rynaldo October 04, 2011 17:43

Hi,

When you included the contact form to your web page, did you go to your form settings to make sure all is in place ?

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- ThePunisher October 04, 2011 20:04
  
  Yola Form has a bug , and the engineers are fixing it , as we type.
  
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Hi, When you included the contact form to your web page, did you go to your form settings to make sure all is in place ?

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moysikh.com October 04, 2011 19:33

As another user wrote... "Submit button on form isn't working properly. Instead of submitting information to provided email address, it takes members to the yola sign up site".

It happens on every site i have.

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- ThePunisher October 04, 2011 20:04
  
  Yola Form has a bug , and the engineers are fixing it , as we type.
  
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- Donna Stiles December 30, 2011 04:17
  
  I am getting charged for business cards I did not order or want though Vista print, am being charrged for upgrqde ti my free yola site I did not request and I and not add fish bucks to my bingo game on fishworh on my face book page, I want to yell or hit something, please help
  
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- Donna Stiles December 30, 2011 04:19
  
  By the way microsoft did give me a reference number 1168417649 and assured me this would be fixed immediately. Thanks
  
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As another user wrote... "Submit button on form isn't working properly. Instead of submitting information to provided email address, it takes members to the yola sign up site". It happens on every site i have.

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Marco Barrios October 04, 2011 20:56

Hi, My name is Marco. I just added a form (dragging the widget Form from "Forms and Appointmens" into my webpage) to allow prospects to enter his/her data but it seems not to be working since I am not receiving any email with the data that I simulate to enter as a client. I have tried five times I get no error message and I am taken to Yola.com wepage. Thanks for helping me.

This reply was created from a merged topic originally titled
The added "Form" to collect data from the prospects is not working in my webpage..

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Hi, My name is Marco. I just added a form (dragging the widget Form from "Forms and Appointmens" into my webpage) to allow prospects to enter his/her data but it seems not to be working since I am not receiving any email with the data that I simulate to enter as a client. I have tried five times I get no error message and I am taken to Yola.com wepage. Thanks for helping me. <em>This reply was created from a merged topic originally titled <a href="/yola/topics/the_added_form_to_collect_data_from_the_prospects_is_not_working_in_my_webpage/changes" target="_blank">The added "Form" to collect data from the prospects is not working in my webpage.</a>.</em>

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Brianna (Official Rep) October 04, 2011 20:58

Hello,

The contact form error is a bug and has been logged for the attention of our engineers. They are currently working on a bug and we will inform you when one has been made.

In the meantime, please make use of an alternative form such as Wufoo. We have created a helpful tutorial here: Wufoo.

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Hello, The contact form error is a bug and has been logged for the attention of our engineers. They are currently working on a bug and we will inform you when one has been made. In the meantime, please make use of an alternative form such as Wufoo. We have created a helpful tutorial here: <a href="http://www.yola.com/tutorials/article/Wufoo/Adding-and-editing-content">Wufoo</a>.

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Cassie October 04, 2011 21:00

The forms on my site aren't working!! When anyone tries to send in a form, it's sending them to the Yola home page!! What is going on???

This reply was created from a merged topic originally titled
Forms are redirecting to Yola home page!!.

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The forms on my site aren't working!! When anyone tries to send in a form, it's sending them to the Yola home page!! What is going on??? <em>This reply was created from a merged topic originally titled <a href="/yola/topics/forms_are_redirecting_to_yola_home_page" target="_blank">Forms are redirecting to Yola home page!!</a>.</em>

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Robyn October 04, 2011 21:02

When I hit "submit" on my form, it is taking me to the yola homepage. Yesterday, it brought up the submission response that was needed. What happened? I just built another form and the submit button is doing the same thing on that one also. It should be staying on the same page and instead of the form, it now shows the comment.

This reply was created from a merged topic originally titled
Submit button takes you to yola website home.

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When I hit "submit" on my form, it is taking me to the yola homepage. Yesterday, it brought up the submission response that was needed. What happened? I just built another form and the submit button is doing the same thing on that one also. It should be staying on the same page and instead of the form, it now shows the comment. <em>This reply was created from a merged topic originally titled <a href="/yola/topics/submit_button_takes_you_to_yola_website_home/changes" target="_blank">Submit button takes you to yola website home</a>.</em>

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scarletfire16 October 04, 2011 21:04

When someone submits a question to me via my Yola site (cramlibrary.com - I purchased the domain name) it no longer says " Your question has been submitted successfully". Instead you are directed to yola.com... ??

This reply was created from a merged topic originally titled
Website not working properly.

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When someone submits a question to me via my Yola site (cramlibrary.com - I purchased the domain name) it no longer says " Your question has been submitted successfully". Instead you are directed to yola.com... ?? <em>This reply was created from a merged topic originally titled <a href="/yola/topics/website_not_working_properly-11lgev/changes" target="_blank">Website not working properly</a>.</em>

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Becca October 04, 2011 21:16

I just used wufoo and I like it a lot. THANK YOU!

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I just used wufoo and I like it a lot. THANK YOU!

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John Richard October 04, 2011 21:19

Submit button on form isn't working properly. Instead of submitting information to provided email address, it takes members to the yola sign up site

This reply was created from a merged topic originally titled
Form Submit Button.

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- Sanja (Official Rep) October 05, 2011 01:26
  
  Sorry John,
  
  We're in the process of debugging this issue. Please try using Brianna's suggestion to use Wufoo.
  
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Submit button on form isn't working properly. Instead of submitting information to provided email address, it takes members to the yola sign up site <em>This reply was created from a merged topic originally titled <a href="/yola/topics/form_submit_button" target="_blank">Form Submit Button</a>.</em>

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Chloe Foss October 05, 2011 01:25

I have sent three or four tests to email myself on the contact us page, and each time I get sent to the yola website and nothing ends up in my mail box.

This reply was created from a merged topic originally titled
my contact us page isn't working.

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- Sanja (Official Rep) October 05, 2011 01:26
  
  Hi Chloe,
  
  This is a bug we're looking into. Please refer to Brianna's post at the top for suggestions.
  
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- Brianna (Official Rep) November 11, 2011 16:47
  
  Hello,
  This bug has been fixed. You should no longer be seeing the Yola form revert to the Yola homepage.
  
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I have sent three or four tests to email myself on the contact us page, and each time I get sent to the yola website and nothing ends up in my mail box. <em>This reply was created from a merged topic originally titled <a href="/yola/topics/my_contact_us_page_isnt_working/changes" target="_blank">my contact us page isn't working</a>.</em>

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Dan Gale November 09, 2011 12:24

Is there anyway that I can add Mandatory fields to the contact form? At present the name, number, email etc isn't mandatory and therefore I am not able to record every person who gets in contact.

Thanks, Dan @ Shape123 Personal Training

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Is there anyway that I can add Mandatory fields to the contact form? At present the name, number, email etc isn't mandatory and therefore I am not able to record every person who gets in contact. Thanks, Dan @ Shape123 Personal Training

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Sanja (Official Rep) November 09, 2011 23:44

Hi Dan,

The Yola Form presently does not include this type of feature. If this is something that is important to you, you may want to consider using Wufoo.

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Hi Dan, The Yola Form presently does not include this type of feature. If this is something that is important to you, you may want to consider using <a href="http://www.yola.com/tutorials/article/Wufoo/Adding_and_editing_content">Wufoo</a>.

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williams November 10, 2011 12:26

Hello,
When you included the contact form to your web page, did you go to your form settings to make sure all is in place ?
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Hello, When you included the contact form to your web page, did you go to your form settings to make sure all is in place ? <a href="http://www.prevagemdshop.com">anti aging</a>

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Donna Stiles December 30, 2011 04:21

No I will go to my settings now do you mean my facebook settings or what?

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No I will go to my settings now do you mean my facebook settings or what?

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Donna Stiles December 30, 2011 04:23

will start with my yolasite setting

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will start with my yolasite setting

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Gop December 30, 2011 07:30

Hi Donna,

What is it that you wish to do?

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Hi Donna, What is it that you wish to do?

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Sanja (Official Rep) January 02, 2012 19:38

Hi Donna,

Please can you clarify what you're trying to do and we'll try out best to assist! It would be helpful if you can post your URL as well.

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Hi Donna, Please can you clarify what you're trying to do and we'll try out best to assist! It would be helpful if you can post your URL as well.

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jessica.parsons.22 January 09, 2012 04:50

the issue Im having with my form is that it says it has been sent but never did (had to test it for my self hehe) is that part of the bug as well?

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- Gop January 09, 2012 18:55
  
  Hello jessica,
  
  I don't know if this is a current issue generally but haven't seen other reports of this on the forum so I'm thinking that it is most likely to be a local issue.
  
  Can you check your 'send to email address' and look to see if it's correct and things like spelling are accurate as well?
  
  This should be worked out fairly quickly and get back to us here if you require further support.
  
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the issue Im having with my form is that it says it has been sent but never did (had to test it for my self hehe) is that part of the bug as well?

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Becca January 09, 2012 21:51

Hi -

I use the yola forms quite a bit. Just the other day I completed a form twice because I haven't trusted the forms since yola announced having an issue months ago. It wasn't a surprise when only one of my two entries worked.

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- Gop January 09, 2012 23:49
  
  Thanks for reporting this Becca.
  
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- Brianna (Official Rep) January 11, 2012 05:18
  
  Hi Becca,
  
  Thanks for bringing this to our attention. Please could you email us to support@yola.com with the following information:
  
  1) your domain
  2) the page and location of your contact form
  3) the email address from which you have sent the test forms
  
  Also, please add attn:Brianna to the subject line of your email.
  
  Using this information, we will be able to look at the contact forms that were filled out on your website and where they were sent. We look forward to assisting you with this, Becca.
  
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Hi - I use the yola forms quite a bit. Just the other day I completed a form twice because I haven't trusted the forms since yola announced having an issue months ago. It wasn't a surprise when only one of my two entries worked.

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Carlington Ryan McIntosh January 15, 2012 05:06

am not getting my submissions from yola even do its saying its been sent successfully and you help me PLEASE AM LOOSING BUSINESS thank in advance.

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- Monique (VP of Customer Support) January 16, 2012 06:20
  
  There was a bug with our forms which occurred and was fixed yesterday (15 January 2012). If you are still having problems please let us know.
  
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am not getting my submissions from yola even do its saying its been sent successfully and you help me PLEASE AM LOOSING BUSINESS thank in advance.

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info January 18, 2012 02:41

We are having issues with our forms! We are losing a lot of business since this is primarily how our business is ran and how we contact our customers. We have had two form submission (which were incomplete) in the past 4 days and we typically have 3 times that. One of our customers complained that the forms were being sent before she was done. We need this resolved asap. and also if we could look into if someone submitted a form but we never received it how we would go about receiving that submission.

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- Brianna (Official Rep) January 18, 2012 20:00
  
  Hello,
  Please could you email us at support@yola.com including the email that you are checking for your form submissions? Thank you!
  
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We are having issues with our forms! We are losing a lot of business since this is primarily how our business is ran and how we contact our customers. We have had two form submission (which were incomplete) in the past 4 days and we typically have 3 times that. One of our customers complained that the forms were being sent before she was done. We need this resolved asap. and also if we could look into if someone submitted a form but we never received it how we would go about receiving that submission.

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ronalee March 18, 2012 20:18

Hello Yola support,
I'm using the contact form widget on my site. The email I have in my settings/profile is not receiving emails when I submit through my contact form (I've tested it a few times... and nada). Wondering if I'm doing something wrong or if there is still a bug on Yola's end??

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Hello Yola support, I'm using the contact form widget on my site. The email I have in my settings/profile is not receiving emails when I submit through my contact form (I've tested it a few times... and nada). Wondering if I'm doing something wrong or if there is still a bug on Yola's end??

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Stefan Wagner (Official Rep) March 19, 2012 14:11

Hello ronalee

There is no bug that we are currently aware of. Whenever I check customers' Yola forms, it works perfectly on my end. When you say settings, do you mean your Yola Form settings that you can edit when clicking on "Edit" on the Form Widget?

Can you please give me your URL or login e-mail (not your password) for me to have a look?

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Hello ronalee There is no bug that we are currently aware of. Whenever I check customers' Yola forms, it works perfectly on my end. When you say settings, do you mean your Yola Form settings that you can edit when clicking on "Edit" on the Form Widget? Can you please give me your URL or login e-mail (<b>not</b> your password) for me to have a look?

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