Explanation appreciated

I deleted the faulty Synthasite sitemaps from WebMaster Tools, but they say the version stored on your server will still be accessed, meaning I may continue to accrue penalties and damage. Is there an action plan for your customers in this situation?

It is amazing to perceive that you have damaged my PageRank, my analytics and my Webmaster Tools backlinks in less than six months, and have yet to issue an explanation or an apology. I think it's time for your firm to go public with its errors and clear the air. There is no way your firm was handed a check for $20 million from Reinet without benchmarks and funding rounds. Your product has a bright future, but has obviously been hobbled by human error recently. It makes business sense to own up now and get it behind you. We can all name various other fumbles since September. My point is that even non-tech acquaintances in J-burg smell something wrong, so who will be next to know? TechCrunch? I am trying to do you a favor here that you may not deserve on behalf of your product and your customers.

You haven't even fixed the OSX Leopard bug I brought to your attention in December, and I even upgraded my system to match yours so that we could resolve it more quickly.

Recently I heard someone predicted that your firm won't exist in a year. It breaks my heart to see things go this way for you, as I really think you have an ingenious idea and a good start on the execution. I would continue to recommend you if the only contact I get wasn't bumbling staff, Twitter notices of outages -- after they happen -- and snarky comments letting me know you don't need outside help. You're Cape Town people, after all, as I have been repeatedly advised by other South Africans, who regard my efforts as futile. Prove them wrong.

There will be no "Silicon Cape" in this cultural atmosphere. Insularity, feelings of superiority and a lax work ethic may not apply to your firm, but if that is the reputation you have to beat, you better find an alternate economic vision.