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Help uploading files!
I've come to a complete halt in my website. I was reading in the help topics when I started my website that each individual file has a 15 MB limit but there is NO limit to how many files you can upload. This is NOT true. There is a 1500 MB limit... am I missing something?
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Inappropriate?there is no limit as to how many files you upload but the individual files have a limit (i dont know what that limit is...)
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Inappropriate?yes, that's what the help topics say... but every file I upload from this point says... "1500MB File Quota Exceeded"... Maybe an employee can look into this and reply back.1 Comment
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This answers the question
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yes, this could be a bug... -
Inappropriate?hopefully it's fixable... my site is useless if I can't upload anything else.
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Inappropriate?How muct storage and bandwidth is available for my site?
There is a 15 MB limit on individual files that you can upload. However, there is no limit on the total number of files that can be uploaded. There is also no limit on bandwidth for your site.
... This help topic is not true! There is a 1500 MB available upload.1 Comment Add a comment
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Hi Donald. Please can you email us in support so we can investigate this problem for you.
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Inappropriate?I already did, prior to you commenting... if you need another email I can do that for you. If this problem is resolved, please let me know so I'm not stuck waiting.2 Comments Add a comment
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Sorry, I hadn't gotten to your email yet when I saw this thread. I wanted to answer you right away. I have responded to your support request and we are looking into this. We will keep you updated on our progress.
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Monique.. for others reading this thread... I just want to verify... it is TRUE that Yola has unlimited storage and bandwidth with 15 MB limit for individual file.
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Inappropriate?lol, it is from my understanding... but for some reason I am unable to continue uploading due to reaching it's maximum... hopefully it's fixed.
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Inappropriate?We do offer unlimited storage and bandwidth for your site, with a 15 MB on individual file uploads. In order to facilitate this we are constantly improving and developing our infrastructure. While we are growing our userbase and building out our infrastructure at the same time, it is possible that we will encounter growing pains from time to time, and larger sites might be affected by this process. This is not a limit we impose as a matter of policy but a practical and temporary technical limitation as a result of a weak spot in our system. It is likely that this is what has happened here.
Our engineers are working to address these issues and it is our hope that soon problems like these will be a thing of the past so that we can continue to offer a high quality of service to our users.
EMPLOYEE
