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I've published my site and put the Intensedebate comment html code on my pages.
But when I try to edit a page that has that html code in it, it doesn't finish loading. I can't see the texts, or the pictures, and I can't add new widgets.
But when I try to edit a page that has that html code in it, it doesn't finish loading. I can't see the texts, or the pictures, and I can't add new widgets.
I’m anxious
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The company has a solution in progress.
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Inappropriate?Hi TiagoJ7,
I'm sorry you are having this problem. Can you give us your url as well as let us know what page of the site you are having this problem with. We can then take a closer look.
Thanks,
Emmy -
Inappropriate?When you go to the page itself, it loads fine. It's just in the site builder that this happens.1 Comment
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This solves the problem
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I would still like to look at the page to see what the problem might be, I would like to see how it functions and how the code looks. Did the problem just start when you added the IntenseDebate code? Is there other custom code on the page? -
Inappropriate?Hello Tiago
Have you been able to resolve this issue? Please let us know if you need our help. -
Inappropriate?I haven't been able to resolve this issue yet.
The problem started when I added the code, yes.
The other custom code on the page is the rating widget.
Maybe the problem is that I used the a single HTML for both codes, the code for the comment count link and the code for the comments.
Here's the link (thepaintercat.yolasite.com). And here's a link to one of the pages this is happening. (thepaintercat.yolasite.com/picture1.php)1 Comment Add a comment
This solves the problem
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Hi TiagoJ7 - there does seem to be a problem with the page and it could be because of the HTML code. I'm going to get someone to come and help you.
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Inappropriate?weeeeeeeeeeeeee..... at least i wasn't on me own. lol the way that i sorted it out was clearing my cache. and the person that told me that was littleus. so try clearing your cache and your browsing history. that helped for me!! -
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Inappropriate?Tried it, but it didn't work. Thanks anyway.
By the way, the only things that appear when I try to load the page builder is the YouTube video, the rating widget (sometimes) and the comments' html codes. Basically, every html except the rest.
I made some experiments with pages to see if there was anything wrong with the code for the comments.
I tried to re-write some stuff, but the loading still blocked. -
Inappropriate?Just tried to open the site builder on Internet Explorer (the latest version). It works!
But if the code still doesn't allow me to edit the page on Firefox, how can I trust it? Is it corrupt or what?
I hope this gets fixed soon. Until then, I hope I can work in the two browser simultaneously. I also hope the comments are safe and working.
Please, tell me what you think of this.1 Comment Add a comment
This solves the problem
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EDIT: I noticed something else. When I edit a text box on Internet Explorer, when I open the site builder in Firefox, the text is slightly changed. For example, some empty paragraphs disappear.
EDIT: Never mind, I discovered the problem with the disappearing paragraph. Turns out I have to write this on the html of the text ( ). The strange part is that IE doesn't pay much attention to that detail.
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