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My Index page wont load at all! Help please!
Hi Synthasite! I am having a big problem with my index page! I was trying to put some html code onto it and then after it was put on i saved it and published it. Then when i tried opening it the page wouldn't load so i could edit it. So i was wondering if you could delete the code or somehow make my page load. I dont want to remake the page because i spent a lot of time making it. Please i need help i love synthasite!
I’m sad that my page wont load
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Inappropriate?Hi Rjun
The loading problem is very likely caused by the code you pasted. We can help you with this.
Could you do the following for me, please?
1. Log into you account and open up your site
2. Click on the "Help" menu
3. Click on "Contact Support"
4. Fill in the form and send it to me.
That will give me more information that will help me solve the problem.1 Comment
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This comment was removed on 09/07/09.
see the change log -
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Inappropriate?I cant get the pages I have created to load... or they partially load, but not enough to edit them. Its not my browser and I have no problems at all loading any other site I usually go to... just Yola. Bit pissed off seeing as I just paid for the template and now I cant do anything else to it.
I’m annoyed
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Inappropriate?Hello svclubnz
I'm sorry to hear that you're having problems with trying to open your site builder. Can you please try the following for me:
* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: Clear your browser's cache.
* Check that you are using an updated version of Flash, click on this link.
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
* Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.
For more information on why your site might not load in the site builder and what to do about it, see this excellent tutorial: Tutorial
If none of these suggestions solves your problem, please let me know. It would also be helpful if you could please share your site URL so that we may take a look at your site and see if there's anything going on. -
Inappropriate?The following code used for a awsome comment system called "InsenseDebate" causes it to hang.
The code is available at this link in a txt file: yolacode.txt
I’m frustrated
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Hello,
Can you tell us more about what this looks like on your page and how the page hangs. How are you implementing the code? Are you putting it in and HTML Widget or are you adding it to the Blogging area of your site? Do you receive an error message?
Emmy -
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Inappropriate?Hello Donald
Unfortunately, there appears to be a problem with the way IntenseDebate commenting box interacts with Yola on a webpage. It works fine if you add it to your blog section under "settings" in your blog manager.
If you are wanting to use a comment box for a webpage (that is not a blog),
you can add a comment box by utilizing of one these two services:
Disqus Comment Box:
1. To get the comment code, your site needs to be published.
2. Please go to Disqus.com and register for an account by clicking on "Sign up, free".
3. Register your site in the blue box. Enter your site URL, site name and site short name.
4. Create your Disqus Profile in the green box. Enter your username, password, and email address.
5. Click on continue.
6. Choose your language and any other optional features you'd like to include with your commenting platform. Then click on continue.
7. In the "Choose Install Instructions" box, click on Yola/Synthasite.
8. Copy the code in the #2 box.
9. Go back to site builder and drag over the HTML widget box and paste the code into the box. Then click on Done.
10. When you preview your site, you may see this message: "This page could not be reached by Disqus. If you are testing locally or on a password-protected page, please use the disqus_developer parameter as detailed here.." - please don't worry about that. You just need to update your site and you will see the comment box working on your published site.
Another alternative is to use Html Comment Box. Please follow the steps for this:
1. First log into your Google account. If you do not have one, then you can create a free Google account here.
2. Please go the Html Comment Box.
3. In the blue box, you will need to click on "Log in" - this will give you your moderation tools. You will be taken to your Google email account. Enter your login information. Once completed you will be taken back to the Html Comment box site.
4. Please select the options you want available (which is found in the blue box). Then, copy the code you see in the green box.
5. Go to your site builder, drag over a HTML widget box and paste in the code.
6. Save and update your site. -
1 Comment Add a comment
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Donald.. can you please send an email to support@yola.com and we can help you from there? Please Attn it to me. Thanks.
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Inappropriate?This issue can be caused by 3RD Party integrations such as Chatboxes, Widgets, Shotuboxes, Forums, Comments etc.
It waits for a response from the server where your widget/integration is located at, If you receive no response from the server then it will cause it to time out.
For example:
I am looking on Google for a shoutbox that has HTML integration, I find one from a 3RD party site, I put the HTML code on my site and i try to load my page. If the server of the widget is unreliable or slow then my site will not load either.
If that is not the issue then maybe you have DNS issues with the widget server/Yola server.
Try the following:
Clear your cache (It's stored up files that are made to make pages load faster)
You can clear your cache in firefox by click on Tools > Clear Private Data > Check "Cache" only then press clear or by pressing CTRL + SHIFT + R at the same time on your web page.
Flush your DNS by doing the following:
Press start (On Windows XP) or press the windows logo in the left bottom corner (Windows vista & 7) then to the right of all your programs there is a dialog named "RUN", Click it once. Then type in "cmd" in the box without quotes, then once you are in the command box which is black type "ipconfig /flushdns" without quotes and press enter then try to access your site.
Command prompt notes: You cannot use CTRL+V to paste what i have told you to write in the command prompt, You have to right click in the command prompt and Press PASTE.
Feel free to reply here if you have any problems during my steps.
Regards,
-Jonathan -
Inappropriate?I've only recently started having problems loading site-builder. Actually, I'm have trouble moving around Yola in general. I've tried the suggestions above but still have trouble.
1. My homepage photo is large. Will this by itself cause the problem or is there a cumulative effect? I'm willing to edit most of the other photos. But I'd like to keep the homepage photo. Is this possible?
2. Is there a workaround to get into sitebuilder? If not, how can we get in to edit large photos, check for bad HTML and so forth.
Thank you for your help.
Sister
Click here to see my Yola site.4 Comments Add a comment
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Hi Sister,
The picture on your homepage is not too big and it downloads relatively fast. It may help to reduce a little more and you can do this by editing your picture in Picnik:
1. Click on the "File Manager" button, select the image you would like to edit and click on the "Edit" button in the dialogue box of the File Manager.
2. You will be taken through to the Picnik website, it may take a while to load (it's worth the wait!)
3. Once Picnik's open, adjust your image to your liking.
4. When you've finished editing your picture in Picnik, click on "OK" so that the change takes effect and then click on the yellow "Save to Yola" button on the top right.
5. Your newly edited picture will replace the picture you originally uploaded.
I'm not sure what you mean by a workaround for getting into the site builder? The only way to edit your site is to login through www.yola.com... -
Thank you, Marije,
As soon as I left my post, I've been able to move around the site like lightening. I did go in and reduce the size of the homepage photo - using the same steps you listed. The photo is a little less crisp, but I guess I can live with it. -
Thank you, Marije
As soon as I left my post, I've been able to move around the site like lightening. I did go in and reduce the size of the homepage photo - using the same steps you listed. The photo is a little less crisp, but I guess I can live with it. -
Glad to hear it! We have a great tutorial that explains images a bit more: http://www.yola.com/customer-support/.... Sometimes it's better to edit the image size on your PC before uploading it to Yola and different image dimensions and pixel-size specifications can result in a different quality pic.
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