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EMPLOYEE
We are currently experiencing downtime due to network problems at our upstream provider.
Regrettably this affects Yola.com, the sitebuilder and published sites.
We are dependent on them and have every confidence that they will solve this problem as soon as possible.
I’m
anxious
Yola is experience technical difficulties. Please read this thread for more information.
Official
Response
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We just got the all clear that the DOS attack has been fended off and everything is back to normal.
A big thank you to:
Our customers for your patience and support. We realize that an outage of this nature is unacceptable to you and it is certainly unacceptable to us! We will do all we can to prevent something like this from happening in the future.
Our hosting provider InetServices, for their diligent, tireless work to resolve this problem and get us back on our feet.
Jonathan - our Systems and Services engineer who has had little to no sleep for the last 2 nights and is now beginning to babble incoherently :) But still manages to do his job without missing a beat. We are in awe, and trust that with a little rest he will make a full recovery! :)
The Yola support team - you guys are rockstars! Thanks for sticking by us through this one!
Promoted
Responses
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I’m
confident
4A DOS attack of this nature is most times an organized attack that is state sanctioned by the country of origin....Yola and their providers have done very well in avoiding this sort of thing.....DOS attacks are a constant battle for everyone -
1Dear Yola Users
As much as we try to be in control of our destiny here at Yola, some things are just not in our control. We currently host dozens of servers with a hosting company based in the USA that has been the subject of a Denial of Service attack - aka "Hackers" and they are trying to disrupt our hosting provider and prevent our users from accessing their servers.
Our providers are currently dealing with the problem as their highest priority and our engineers are working with them to resolve the issue. Essentially, no data or transfer can occur from our & your computers and the servers right now until the firewalls go back up and our hosting partner is doing the best they can to get things online.
In the past 3 years since Yola has been operating, we have have maintained 99.9% uptime and will continue to deliver a high level of service to our users, but as in life, things of this nature can and will occur.
I am told that things will hopefully be resolved within in hour and I humbly ask for your patience whilst we wait for resolution on this issue. I am personally involved with the resolution of this issue.
Sincerely,
Vinny Lingham
CEO, Yola.com
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I’m
confident
I don't like it.... but I will say this is the first time my published site has been down for more than a few seconds in my 1 1/2 years using Yola
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bronzie8 February 02, 2010 01:43I don't like the fact that my site is down....but this is the first time in over 2 years.EditDeleteRemove
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Monique (VP of Customer Support) February 02, 2010 01:47I agree! We take any downtime of our hosted sites as seriously as you can imagine, because we know that people's businesses and livelihoods are at stake! We definitely want to resolve this as soon as we can.EditDeleteRemove
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Thanks for your prompt support! -
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I’m
hoping too!
Thanks. Great prompt support -
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I’m
anxious
my site Could someone check my site it is not loading for me.
http://www.winnersedgetrading.com
This reply was created from a merged topic originally titled
Page Down, not loading.. -
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Is Yola down? Cannot access my websites or Yola :(
This reply was created from a merged topic originally titled
Is Yola down?. -
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Our hosting servers are currently under a Denial-of-Service attack from an unknown source. We are working with our upstream provider to minimize the impact of this and will be back online as soon as we can.
Naturally we view this in the most serious possible light and are very sorry for the inconvenience to our customers. -
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Hi, i just started using Yola, and it started running slow, and finally froze. I closed my browser to reopen the entire page, and now, i cannot get the home page and the site builder to reopen....what do i do now. Is this a glitch, and if so, how long till its up and running?
This reply was created from a merged topic originally titled
Is The Yola Site Down?.-
Hi Jody - please see Monique's post above. Be assured we are working on the problem ASAP.
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is it going to be fixed sometime today or in a couple hours because im working on a school project that needs a website thats due tomorrow.
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We expect to have this resolved within the hour and will update you immediately as we have more information.
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I’m
disappointed
Not liking this at all. Have work today to update my site tonight. Finally have time since I am snowed in!-
So sorry Shari, we know how frustrating this is, believe me, we feel it too. Thanks for bearing with us as we get to the bottom of this.
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I’m
bummed. Kids are sleeping & good time to work on sites.
None of my sites & even the Yola homepage is coming up on my computer or my husbands computer. Any other site I look at comes up great. I have reset the modem, computer, updated my software, etc... Still not working. I was wondering if I was the only one. Thanks, Amy
This reply was created from a merged topic originally titled
Yola & sites not loading.. -
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I’m
very sad
my site was aricci@yolasite.com. Until this weekend I had no issues and now I can't seem to load my site at all, or the yola website. I am not sure what happened, but I really want to get back into my site. Please help!
This reply was created from a merged topic originally titled
Help. -
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The estimate we have received for a fix is half an hour to an hour. We are passing this on to you as the best information that we have as we realize you would like to know how long this is expected to continue. However, please treat it as an estimate only - it could be shorter or longer.
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I wish I knew, Angela! That estimate is the last one we have had and it was an hour ago. I hope it will be fixed soon, and we will let you know as soon as we know.
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Thanks :) my site is ok now .
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I’m
hoping everything is cleared up soon.
Is any loss of data or website malfunction anticipated as a result of this DOS attack?
I've spent about 12 hours in the past two days putting a site together. Just want to make sure I'm not losing anything.
Thanks for all the updates. Despite the inconvenience, it's appreciate that you are all so responsive.-
This does not involve a loss of data. The DOS managed to breach our firewall and the fail over firewall also failed. Unfortunately if you had recent unsaved changes on your page when the site builder went down, these may be lost, but you shouldn't lose a large amount of work.
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I’m
anxious
I had been looking all over for a good site to create my business website and I just decided and joined Yola today. I was working on my site when this happened. I hope this isn't a typical occurrence and that I haven't made a mistake choosing Yola.-
Tracy, we certainly understand your concern, as you can see from our CEO below and our users above, this is not a normal occurrence and we are doing everything in our power to resolve the issue. Thanks for your patience as we work on the solution with our service provider.
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1Dear Yola Users
As much as we try to be in control of our destiny here at Yola, some things are just not in our control. We currently host dozens of servers with a hosting company based in the USA that has been the subject of a Denial of Service attack - aka "Hackers" and they are trying to disrupt our hosting provider and prevent our users from accessing their servers.
Our providers are currently dealing with the problem as their highest priority and our engineers are working with them to resolve the issue. Essentially, no data or transfer can occur from our & your computers and the servers right now until the firewalls go back up and our hosting partner is doing the best they can to get things online.
In the past 3 years since Yola has been operating, we have have maintained 99.9% uptime and will continue to deliver a high level of service to our users, but as in life, things of this nature can and will occur.
I am told that things will hopefully be resolved within in hour and I humbly ask for your patience whilst we wait for resolution on this issue. I am personally involved with the resolution of this issue.
Sincerely,
Vinny Lingham
CEO, Yola.com-
Great Job Vinny , Great Job Yola. This is a great company. Keep kickn the task butt. Not always easy yet well worth it.
Yep.
It is still true.
I Love Yola!
johnjwillard
www.johnjwillard.com -
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Great Job Vinny , Great Job Yola. This is a great company. Keep kickn the task butt. Not always easy yet well worth it.
Yep.
It is still true.
I Love Yola!
johnjwillard
www.johnjwillard.com -
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I’m
being patient.
In the online world, nothing is 100% safe from this kind of thing. Not fun for anyone, but part of life. Thanks for working on it. -
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I’m
unconcerned
Thanks for the information. It was difficult getting to this page. Every attempt to finf my site or yola.com got redirected to ask.com. It took a few tries to even find this page. I am going to save it as a favorite in case of a future attack. As long as I know this is a global event I will hang tight. -
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I’m
confident & waiting patiently
Thank you for your quick response Vinny! Your professionalism is both reassuring and appreciated. I'll wait patiently along with everyone else. Thanks again!
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Thank you for your efforts.
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I been using Yola for few weeks its a very good site and hopefully it will be up soon. Thanks a lot Yola for keeping us update. other sites dont even tell you what happens when they went down.
Thanks-
Keeping you updated is the least we can do. Your patience and support is invaluable to us, thanks so much!
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I’m
P'O'd lol
I just started rapidly spreading a link to one of my site pages and all the sudden people said page not loading or busy...this bytes!
hope you find the hacker and smash his computer...then after that, break both his index fingers and tell him it's from me!!!!! -
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yea, or ask him how he did it so it can be prevented from next time. -
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I’m
confident
1Thanks for the prompt reply...I'll just have to do something else for a while, not a big problem. Hackers suck. All the best for your efforts in fixing it, I'll be praying for you. -
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I’m
confident
4A DOS attack of this nature is most times an organized attack that is state sanctioned by the country of origin....Yola and their providers have done very well in avoiding this sort of thing.....DOS attacks are a constant battle for everyone
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I’m
FRUSTURATED
I am experiencing problems with my yolasite. Its not loading. Everytime i got to yola.com or my personal page it says the server has been dropped. Please help!
This reply was created from a merged topic originally titled
yolasite not working!. -
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It looks like we are back. I am cautiously optimistic that this is either fixed or very close to fixed, but we will be performing a few checks first before declaring final victory. Just wanted to let you know as soon as possible!
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I’m
frustrated
I can't access my yolasite web address. I also try to go to the sitebuilder and can't get to it. Is Yola offline? HELP, my business depends on this.
This reply was created from a merged topic originally titled
Can't log into Yola.. -
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Apparently everything is back except our published sites. Our hosting server is still under DOS attack.
So you can log in to Yola.com and work on your sites, but your published sites remain unavailable. We hope that they will be back up soon.-
Any future plans to hunt down the culprits and gut them like pigs?
sry..had to ask lol -
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I’m
muito triste
I am Brazilian and I am using the service Yola just over 2 months. Really fell in love for the service, but I'm very sad about what happened. I know that this kind of thing can happen with everyone. I'm hoping that the return service. -
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I’m
confident!
I need my visitors and my sponsors! In a year is the first time my site is down. Please fix it! I am confident!
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Second time this has happened to me and I've only been using yola for about 6 months or so. Thinking about going else where.-
Good luck finding 'else where' that will look after you as well as Yola. I have been using Yola for 2 years, I searched all over the net and tried many 'others', they simply don't compare to Yola's site builder and don't even come close to the support Yola give...Period!
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Wow Luke, that's so kind of you to say.
Jason, we understand how frustrating the outage was yesterday, I assure you, we're still worked up about it too and we are still putting more pieces in place to prevent this from happening again in the future. We'd be sad to see you go, but in the end you have to do what's best for you and we wish you well whatever you decide. -
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I’m
frustrated
My site is down. My listenrs cannot listen a music.
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Before I used the services of Webnode, but as I saw the Yola offered a more complete service moved here. 1 years I spent in Webnode never seen my site down.
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I’m
confused, fruststated
Why won't my website load when I type it in at the url? I can update it fine, but when I type it in the url address bar it says problem loading page, like it doesnt even exist.
My site is: imonawebsite.yolasite.com if it helps
This reply was created from a merged topic originally titled
Why won't my website appear when I type it in the URL Address bar?. -
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My site is back! Yola congratulations! Now seek to know where are the mistakes and punish the guilty!
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I just got my site up and running. I hope this doesn't happen again.
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Just a repeat: Published sites are still down, even though everything else is functioning normally.
We are working to solve this as fast as possible. DOS attacks are a reality of being on the internet. We certainly do all we can to prevent them, but in this instance our firewalls failed.
@ Walisson: See the response from our CEO at the top of this thread. -
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All my sites are down. It's 9:50 pm EST. Any reason?
This reply was created from a merged topic originally titled
All my sites are down. It's 9:50 pm EST. Any reason?. -
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I’m
happy
1Thanks...I am back...Actually pretty impressive a DOS attack like this was fixed this quickly....Last one I experienced on another host was over 8 hours down time
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And just as I posted the above, published sites seem to be back! We are still running some tests, but the end is in sight!
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I’m
thankful
Yep, my site is OkAy doKay. Thanks Monique.
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Thanks Monique, but I already know that the problem is solved. I appreciate the commitment of you make pra Yola even better! Good evening everyone.
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I’m
HAPPY
Thank you so much for the quick reply, my site is all good now too!
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We just got the all clear that the DOS attack has been fended off and everything is back to normal.
A big thank you to:
Our customers for your patience and support. We realize that an outage of this nature is unacceptable to you and it is certainly unacceptable to us! We will do all we can to prevent something like this from happening in the future.
Our hosting provider InetServices, for their diligent, tireless work to resolve this problem and get us back on our feet.
Jonathan - our Systems and Services engineer who has had little to no sleep for the last 2 nights and is now beginning to babble incoherently :) But still manages to do his job without missing a beat. We are in awe, and trust that with a little rest he will make a full recovery! :)
The Yola support team - you guys are rockstars! Thanks for sticking by us through this one! -
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I’m
thankful
Jonathan, Thank you. This small business owner in Nebraska appreciates your dedication. -
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Thanks guys for your hard work i do appreciate. -
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My site builder suddenly stopped working and I can not log in again. Although, my site is working correctly.
Thankfully I had already saved my work but had not published it. I hope I will be able to publish my saved work later, right?-
Hi shubhra - a temporary glitch, everything is back in order. Can you try logging into your account again and let us know if you have any issues?
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yes i can login now.. thanks a lot
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I’m
furious
My sitebuilder does not work ... My site is in the air, but the editor does not open ...
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Hi Walisson - I'm sure you're furious, the past day has been crazy. We had a temporary problem which was quickly resolved - please can you try logging into your account again and let us know if you have any problems.
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I’m
confused
I keep on getting this
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its working now.. thanks.... U guys are very efficient.
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So glad to hear it! Thanks for reporting back!
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I’m
glad
Marije Hello, sorry for the "furious" but I was editing a very important thing on the site, but I understand that you are working as effectively as possible. I really like Yola and have the patience it takes. The SiteBuilder is working perfectly.
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I’m
frustrated
Yep mines all bunged up too!
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Should be fine now. Please try logging out and in again and let us know if you are still having difficulty. So sorry!
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I’m
Feeling Lucky
Any particular reason why this issue keeps coming up approximately at the same time. I was working on my Site http://officegames.yolasite.com when it stopped saving. I had to do some basic work again.
But seriously kudos to u for bringing YOLA back again..-
So sorry to hear of the problems we caused. There's no rhyme or reason to the timing, it's all bad timing as far as we're concerned.
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I’m
confident
1Mine's all back on...and Monique's advice was invaluable. I didn't know that about Google Chrome. Today I also learnt about the 'Word' incompatibility with the sitebuilder, but haven't yet figured how to use the tool that Yola proposes. However I love Monique and Yola and Marij and all the Yola team and the internet and life in general....technical hitches and all :)
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We seem to be experiencing a repeat of this problem and are working with our hosts to resolve it quickly.
At the moment we don't know why it has happened again, but we certainly intend to find out! -
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......... I am starting to want my money back. I have a business to run and I am opening the doors to my store in like 2 weeks. I have a problem like this. Someone needs to get their act together.
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Not yet, sadly. We are aware of the impact on your business and are working very hard to prevent future occurrences. Please drop me an email at support@yola.com and mark it "Attention Monique".
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Hi Steven (and other affected users)
We take outages like this very seriously and are putting measures in place to prevent this, however this is the second time in a week that we are under attack from unscrupulous individuals who are trying to deny service to our users. We have our engineers working around the clock right now to fix the problem and we will have an update for you shortly. Our track record of uptime is exception on an annual basis (over 99.99% - so please forgive us over this past week).
We appreciate your business here at Yola, and understand how important uptime is to both your business and ours - so please bear with us while we resolve this issue.
Sincerely
Vinny Lingham
CEO, Yola -
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I’m
confident
Steven, I am a seasoned web builder and have had many businesses online. An outage like this is par for the course no matter which web host you go with. Just wait it out, the issue will be fixed soon.
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Thanks so much for your kind words of support. Can't tell you how much we appreciate it right now!
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I agree! It is not fun at all! I hope we can get this behind us quickly.
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CHAMP
1I have had the pleasure of using YOLA's fine sitebuilder for what seems years and years and even with this hiccup see no reason whatsoever to keep concerned...
It is in fact not their fault and it is out of their control because hackers are hackers. There are these types of attacks on each and every site builder on the web, government websites and even I bet your very own social networking site where you keep in touch with your friends.
Yola has done a wonderful job keeping our sites secure in the past and I can feel their resolve and desire to continue to carry on the same level of security and assurance that they have given us for so very long.
I have the utmost faith in the stunning employees of a stunning company...
Please let us all offer them our thanks and admiration for being on the front line of an attack on not just them but each and every one of us. They are not in it alone but just as we have a military to protect us in an actual battle we need to show them that we are behind them in this virtual battle.
Happy site building and Thank you Yola... Keep your chins up wherever you may be...
Ed
You can find me with my head in the honey pot here...
Take this down time to look through my Honey Bear Playhomes Tips and Favs to find something new for your website... ;)- view 1 more comment
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Puppies always make me happy. Who can be depressed when looking at something that adorable! Thanks :)
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Im wanting my money back, this is twice right about the time for my crawl, have all my optimizations done and this is day 5 since my last crawl! last time they crawled during down time, and guess what to the end of the search engine I went, been fighting to get back since, and im guessing my crawl will come while we are down now!! seems like a waste of money to sit around waiting for a crawl and finally get it when the server is down and get worse placement!
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hey I did not know about that deal to let the crawler know to come back! that might be a big help, as I said last time we were down my webmasters tools were filled with crawler errors that sucked, this time I will try that link, thnk you
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Knowing the tricks is what makes your site stand out above the others and get to the golden first 5 pages of all your searches... I wish you luck with your endeavors...
While I don't know it all I shared much here for all to use.
http://forum.yola.com/yola/topics/hon... -
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I should have picked a better web host to start with, I guess I will learn from my mistakes
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I’m
happy â—„Woohoo!! â–o
Thanks Guys & Gals, glad to see your up and running again!
Your up-time track record is great, so I can understand what kind of headache your experiencing.
Maybe my Joke of the Day will help cheer you up some on this football day!
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We are happy to be back as well! Thanks for your encouragement!
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I’m
confident
Thank you so much for all your tireless work, and i do apoligize for my height of frustration, as i did not realize that it was the ENTIRE yola site that was experiencing problems. Yola truly is a great site, with a incredible support system. I am so happy to have the wonderful site that Yola has helped me create back up and running.
Thanks so much Yola!!!!!!! -
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Hi Jody
Your frustration was totally understandable given the dire situation with which we were dealing. We really appreciate you voicing your support and encouragement - this definitely gives us a boost during this trying time. We are glad to hear that your sites are now back up - that is the type of news we want to hear! :) -
EMPLOYEE
