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EMPLOYEE
Problems uploading files
Overheard
from a Twitter post by
Pamela_BNGP
Pamela_BNGP
@YolaWeb still having issues w/the uploading photos. Is it me or the site?
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
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Inappropriate?It is working fine on my end.
I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:
1. What browser and browser version are you using?
2. What operating system are you using?
3. What version of Flash have you got installed. In order to find out, see: http://kb.adobe.com/selfservice/viewC... Please ensure you are using the latest version of Flash. **This is very important information, so please let us know**
4. How are you connecting to the internet? (eg, from home, work, school, internet cafe etc)
5. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
6. Please can you try logging out of your Yola account and clearing your browser's cache this link has more information: http://www.wikihow.com/Clear-Your-Bro...
7. Please can you make sure that your browser is set to accept cookies from Yola this link has more information: How to accept cookies](http://www.google.com/cookies.html
Any additional information you can share with us will help us get to the bottom of this problem and find a solution. Thank you for working with us on this. -
Inappropriate?Hi, Thank you for your help!
1) I use Mozilla but I also tried explore also. I am having issues in both browsers.
2) Windows PX
3) WIN 10,0,22,87
4) Home
5)--
6) cleared the cache and logged out
7)ok
I upload the picture and the box comes up blank with a small X on the left corner of the box.
Please let me know if you need any more information.
Thanks!
Pamela
I’m confused, and frustrated
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Inappropriate?Hi Pamela
This information is very helpful, thank you. It looks like you have all the system requirements in place for the file manager to work. However, there seems to be a problem with the actual image file. You could email it as an attachment to support@yola.com so that we can take a look.
Also, let us know if you have used any image editing software to edit the image. The problem could be that the images have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RGB-16bit and you will then be able to upload them. An easy way to do this is instead of just selecting "save", choose "save for web" in Photoshop, if that is what you use. The image will then be automatically saved in the correct format.
I am sure we can get to the bottom of this! -
Inappropriate?I am doing updates and no problems here....Are your images very large or maybe in a format other than jpg or gif ?
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Inappropriate?Thanks Monique. I did edit the image with the software. I use Picasa to edit the pics. I will try that. I tried a few different images. I will try again. Thank you.
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Inappropriate?There is not a save to the web option in Picasa. I will send the image to you now to see if its ok. The one image I used already was scanned, is that why it worked? I just tried a few pics from that album I am trying to use, and its not working. Thanks I will send the image over now.
CHAMP
