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Site will not publish and can not be viewed, help plz
My site will no longer update, and is not being seen by its viewers. I've tried to unpublish and republish it, but for some reason we are having this issue. We would like it up and running asap
I’m frustrated
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The best answer from the company
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Hi there Jennica,
It seems there is something on one of your pages that is stopping your site from publishing. Would you be able to email me at support@yola.com and I will look into the matter further?
Jeremy
The company says
this answers the question
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Inappropriate?Hi Jennica
I'm sorry that you're having this problem. I'm sure that we'll be able to resolve it.
Can you please share your site url? Do you get any error message when you try to publish? What browser are you using?
If you can get back to us with some details, then, we can better troubleshoot what is going on. -
Inappropriate?My url was this, i've unpublished it in hopes that i could republish and it would update, but it was www.yovling.yolasite.com, it know wont let me publish is again..
I have another website that works just fine and I can update that one its casavillepictures.synthasite.com, but i dont use that one anymore...dunno if it helps
I'm using Firefox, and when i try to publish the site it brings up the technical box, and i have submitted two entries to it already. So dont know why it wont let me publish it, I have already copied and pasted the info onto a different website, but its just a hassle, i'd like the old one back. -
Inappropriate?Hi there Jennica,
I am sorry you are having this problem.
Which "Technical box" are you seeing? Would you by any chance be able to take a screenshot and add it to this thread so we can see your problem?
Kind regards,
Jeremy -
Inappropriate?Here is the screen shot of what i get, would you like to see the "technical details as well" i would copy and paste it, but it is fairly long
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Inappropriate?Hi there Jennica,
It seems there is something on one of your pages that is stopping your site from publishing. Would you be able to email me at support@yola.com and I will look into the matter further?
Jeremy
The company says
this answers the question
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Inappropriate?Ok sent you an email, but don't know what sort of information you need along with it.
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Inappropriate?Ok, so i sent the email, and I have had no response as to why my site will not publish. If there is something on it that needs to be taken off, I'll take it off, but I have had no email on this matter. I find that horrible customer service to have a site and have it unpublished and not be given a reason why. Please can someone help me and explain what needs to be fixed in order for it to be published again.
I have sent "Jeremy" two emails last night wanting to have a reply of some sort, and nothing.
I’m MAD
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This answers the question
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Hi Jennica - an email reply was sent to you approximately half an hour ago - did you not receive it? -
Inappropriate?No i did not, I did however receive a notification that someone replied to this topic. My email in case someone has mistyped is jeamie_sm_15@yahoo.com
I would like to get my site back up asap, and if something needs to be taken off for that to happen, I'm more than happy to do so. -
1 Comment Add a comment
This answers the question
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The email was sent to jeamie_sm_15@yahoo.com. We will resend the email.
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Inappropriate?Thank you, I received the resend of it. However, it only states I violated the TOS...I would like to know which part of my website did, so I may take it off and republish. I did not mean to do anything of the sort.1 Comment Add a comment
This answers the question
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If you wish to understand why your site was disabled, kindly review the content policy of the Yola terms of service http://www.yola.com/terms.html If you need any further assistance in understanding how your site is in violation, you will need to seek legal advice.
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