Support emails not getting through.

Hi there All,

Unfortunately we are having a problem with some email clients marking our support@yola.com email as spam. (Gmail being one of them)

If you have emailed us and haven't received a reply, please check your Spam folder. If the email is there you can tag the email as "Not Spam" and the following emails will not get caught by your Spam filter. If you have not received any reply at all, please let us know.

We are working on fixing the problem and will hopefully have it back to normal soon.

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smithy replied on October 28, 2009 14:15

can you get e-mails from hotmail and yahoo?? if you don't know i will to a e-mail to you and see if you can recive hotmail and yahoo e-mails form other peeps!!

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Marije, (Official Rep), commented on October 28, 2009 16:10

Thanks Smithy - we are testing with other email accounts internally - thank you for your offer though!
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smithy commented on October 28, 2009 16:14

ok. if yola does change there mind jus come back and i will do some with hotmail and yahoo for you!!
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smithy replied on October 29, 2009 15:57

has this problem been sorted??

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Marije, (Official Rep), commented on October 29, 2009 16:14

Hi Smithy - we've made some changes and we're hoping so! It may take a while to see whether it makes a difference.
EMPLOYEE

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Monique, Official Rep, replied on November 02, 2009 17:00

Haven't had any complaints in the last couple of days. Hopefull this is now solved. If anyone still has a problem getting any of our replies, please let us know.

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Dr.Sam El-Shazly replied on November 04, 2009 21:51

I have similar problem today, my site is not avilable and I sent emails to the customer support, but , I always reieve an immediate reply, this time not?

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Emmy, (Official Rep), commented on November 04, 2009 22:11

Hello,
I do see an email from you in the inbox. I am going to answer it right now, sorry for the lag time, we could be having a problem with email making it to us and there is an engineer looking into it right now.

Emmy
CHAMP

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diane replied on November 04, 2009 22:23

Hi , I sent three emails about a client's site--the third one has my email address but maybe replies were still sent to my client or his spam? the site is www.monkeymadness.biz
Thanks

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Emmy, (Official Rep), commented on November 04, 2009 22:41

Hi Diane,
I'm sorry you did not receive a response, can you please try to send another email to us at support@yola.com with your email address so I can search the system for the other emails that you sent. Thanks and we are sorry for the inconvenience.

Emmy