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SynthaSite

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warning and fatal error !! ahhh!! HELP!!

my website is working fine but when i login to synthesite i cannot edit or do anything with any of my pages because they all say

Warning: require_once(/var/www/synthasite/sites/D652/D2be/Dda1/Dca1/U8a4986c91b0f13be011b1ac1adeb2256/8a4986cc1b0f16b4011b1ad1b60b66cd/classes/components/Text/Text.class.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/synthasite/components/commons/includes/Common.inc.php on line 94

Fatal error: require_once() [function.require]: Failed opening required '/var/www/synthasite/sites/D652/D2be/Dda1/Dca1/U8a4986c91b0f13be011b1ac1adeb2256/8a4986cc1b0f16b4011b1ad1b60b66cd/classes/components/Text/Text.class.php' (include_path='.:/usr/share/php:/usr/share/pear:/var/www/synthasite/sites/D652/D2be/Dda1/Dca1/U8a4986c91b0f13be011b1ac1adeb2256/8a4986cc1b0f16b4011b1ad1b60b66cd') in /var/www/synthasite/components/commons/includes/Common.inc.php on line 94

HELP!!!

I’m frustrated

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Monique, Official Rep, replied on July 16, 2008 19:48
Ok - we have an answer. We are having issues with one of our servers and we have shut it down for the time being. If you log out and log in again you should be fine. Very sorry about the hassle, but we are working as fast as we can.

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Babak replied on July 16, 2008 19:25

alma,
this looks like a sitewide problem since I also have it. What browser are you using? I'm on FF2.0.15

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Babak replied on July 16, 2008 19:25

here's my help request just minutes before yours:

http://getsatisfaction.com/SynthaSite...

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Monique, Official Rep, replied on July 16, 2008 19:27

Hi alma

We are aware of the problem and we are looking into it. Please don't worry about losing any work. We will do our best to restore things to normal as soon as we can.

Best wishes
Monique

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alma replied on July 16, 2008 19:33

explorer, but i kept trying to go back to the page and now i feel so relieved its working!! yay!!! thanks for all your support monique and babak, hope everything works out im really new at this so i thought i did something wrong....lol

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Monique, Official Rep, replied on July 16, 2008 19:36

Hi guys

We are still looking at this - but it is definitely nothing you did wrong, alma. We are still not sure what caused the error messages, but we hope to have an answer soon.
It does not appear to be browser related.

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Stefan Lourens, Official Rep, replied on July 16, 2008 19:42

Hey Guys...

It seems we are having a problem with one of our servers atm, I am busy debugging the problem, the other servers seem to be fine.

So, in the meantime, you could try to close your browser, re-open it and try logging in again, you should have a good change of getting one of the working servers.

Will have updates soon.

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alma replied on July 16, 2008 19:45

ahhh!!! it was working 5 minutes ago and i tried to choose another page and it went back to the same thing boo!!! lol... and i was already excited my page was working and now im frustrated again AaaaaHHH!!!
well hopefully it works DARN!

I’m ANXIOUS AND FRUSTRATED

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Monique, Official Rep, replied on July 16, 2008 19:48

Ok - we have an answer. We are having issues with one of our servers and we have shut it down for the time being. If you log out and log in again you should be fine. Very sorry about the hassle, but we are working as fast as we can.

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alma replied on July 16, 2008 19:54

THANKS FOR ALL YOUR HELP !

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Stefan Lourens, Official Rep, replied on July 16, 2008 20:05

Hi

All should be well again, we are debugging the problem to ensure that it wont happen again.

Sorry for the inconvenience.

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