If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
You also stated that the cost of £12.95was for 2 years. Then I see when I paid that you are going to charge me another £17.95 next year. Not at all happy with your hidden, obscure and very misleading transactions
£12.95 is the renewal fee for your 2 year custom domain registration.
The £17.95 fee is an annual hosting charge for Yola Bronze. This is required to keep your custom domain published to a Yola website. This is all detailed in the Get British Business Online pages where you signed up.
If you need any further assistance managing your account, we are happy to assist you via direct support.