480: Nameserver [ns1.dotfusion.ca] doesn't exist at the registry

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I have tried switching nameservers at My Yola for the domain "dotfusion.ca" The following error is returned.

480: Nameserver [ns1.dotfusion.ca] doesn't exist at the registry

nameservers to be registered are:

ns1.dotfusion.ca (184.173.252.166)
ns2.dotfusion.ca (50.116.72.56)

Thanking you in advance for your prompt reply and helping us resolve this problem.
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Bryan

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Posted 8 years ago

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Brianna

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Hello Bryan,

When looking at your account, I see that you have your name servers already changed to something different:



Before I try to make any changes, I want to confirm that you want to change these settings to the new ones you have provided. Thanks!
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Bryan

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The reason that these name servers still appear in my account panel is a direct result of the error message found in the tile of this post.

In essence the name servers values fall back to their original state before the error took place ;)
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Bryan

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Hello Brianna,

Yes thats correct. These name server were put in place during the first phase of my clients web project. I now need them set the ones i mentioned previously. Please go ahead and make the changes accordingly.

Once they have been completed I can get my team to move on to the next phase of our project.

Thanking you in advance for your prompt reply.

Regards,
Bryan Poulin | dotFusion
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Brianna

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Hi Bryan,

Thanks for the confirmation. I will be referring your request to our DNS team who will assist you further with this. Please allow 48 hours for a reply.
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Bryan

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Hello Brianna,

Thank you for escalating the matter to your DNS team.

I eagerly await your response.

Thanks again for your quick reply.

Regards,
Bryan Poulin | dotFusion
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Jackie

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Hi Bryan,

Our domain registrar is investigating why you are unable to update your name server, and as soon as we receive a response we will let you know.

Thank you for your patience in the meantime!

Cheers,
Jackie
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Bryan

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I'm hopping for a reply soon. I have clients that need work done, and I cant get it done working this way.

The My Yola portal should be providing FULL DNS Controls, including registering private name server such as the ones we are havings problem with now. If this was the case Yola would have less support issues to deal thus resulting in faster response times for other matters of support.

Every other domain name provider does, Why not Yola?

Any how, If this doesn't get resolved by the end of the day, I will be forced to transfer the domain away from Yola to another provider where i wont have this hassle.

FYI: It's been long established why My Yola is unable to update our name servers, you only need to scroll up a little bit on this page and read. What exactly is it your waiting for?

Regards,
Bryan Poulin | dotFusion
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Bryan

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I'm hopping for a reply soon. I have clients that need work done, and I cant get it done working this way.

The My Yola portal should be providing FULL DNS Controls, including registering private name server such as the ones we are havings problem with now. If this was the case Yola would have less support issues to deal thus resulting in faster response times for other matters of support.

Every other domain name provider does, Why not Yola?

Any how, If this doesn't get resolved by the end of the day, I will be forced to transfer the domain away from Yola to another provider where i wont have this hassle.

FYI: It's been long established why My Yola is unable to update our name servers, you only need to scroll up a little bit on this page and read. What exactly is it your waiting for?

Regards,
Bryan Poulin | dotFusion
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Jackie

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Hi Bryan,

I can understand that you are frustrated and would like to get your site online ASAP.

This is an issue at our domain registrar, and not with Yola itself. We were able to replicate the issue that you are experiencing and escalated it to our registrar immediately. They are currently investigating, and unfortuantely we can only wait until they have an update for us. I have sent them another urgent chaser.

You can absolutely update your name servers in My Yola, however unfortunately due to this glitch we have had to get involved. Some new name servers are not always recorded on our registrar's database, which we would need to add on your behalf so you can update them, which is one reason we may need to get involved. However it would appear that the issue you are experiencing is something different which is why we have contacted our registrar.

As soon as we have an update we will let you know.

Jackie
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Bryan

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I hope someone in the Yola executive is listening.
I'm also open for discussion by telephone 514-521-6567 (Montreal, QC)
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Bryan

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Does it really take this long to add two simple dns servers. Jeeesus Louise. I'm out of here and better off to consolidate all my domains with a provider that provides good fast efficient service, cause I just don't see it here.
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Monique, VP of Customer Support

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Hi Bryan

I am a member of the Yola exec and I am listening! I can also assure you that the Yola support team have done everything within their power from their side to attend to this as promptly as possible. As explained, the update that needs to be made is out of our control. We will continue to follow up and add as much urgency as possible.
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Bryan

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Monique from ** (no-reply@yola.com) ** hmmm...

You know what? I've though about it, and I've decided that i will be hi tailing out of here with my domain.

Don't try and tell me it takes this long to register name servers. And don't try to tell me that it beyond your control, cause it's not. Yola is really the problem here and with many other cases that i found in the Yola forums.

I've been working with DNS servers since the 90's, so I know how that something like this can be fixed quickly and effectively.

This is not the first time Yola has problems with entering new name servers. The FORUM IS FULL posts...But yet yola has done nothing to fix these errors that are lurking everywhere on this forsaken network

Oh yeh! real funny, I got an email this morning from someone claiming to be a Yola Executive! What a Joke! First it comes from no-reply@yola.com...I ask myself what kind of executive are you? She cant even reply from a real email address. Not very professional at all.

Anyways i got other things to do with my time than stand around waiting an eternity for Yola to punch a few buttons.

for anyone reviewing this thread (employee or community member) I strongly suggest that you stay away from this horribly messed up ISP known as Yola.com

I things go wrong with your account. I can assure u along with a hand full of other members of this board that it will take long time before your issue to be resolved.

Save yourself the trouble now and run...frun from here as fast as you can.

As previously mention in an earlier post I am available for comment to anyone willing to pick up a phone and call me!

Regards,
Bryan Poulin | dotFusion
+1 (514) 521-6567
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Monique, VP of Customer Support

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The reason that the email came from a no-reply address is that it was an automatic forum-generated alert telling you that someone had responded to your thread . You reply by posting here instead of responding to the alert email, just as you have done. If I had replied to you from an email account it would have come from a "real" email address. However, I respected your choice to post in a public forum by responding to you in public.
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Bryan

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Jackie,

you said: "Some new name servers are not always recorded on our registrar's database"

reply: This is obvious, given the 480 error. Do a simple DNS reverse lookup and everything is in place. both name servers in this case can be pinged and each server responds accordingly.

However, if the Yola Portal were setup to allow its domain owners to interface with the registrars DNS API....like the 5,000+ other domain providers allow, this would not be an issue.

why: because all that is required to avoid a 480 DNS error is to make sure that the (1) The name servers are registered (2) A records and coresponding IP's are in the zone records. And of course (3) The SEO records pointing to the web server itself. and voila, you now have all the makings of private name servers.

...So when you say Yola is not responsible, I say they are to a certain degree because they do not provide full DNS control to it's client base. Yola has to go barking like a dog to it's provider to resolve issues they could otherwise be avoiding all together.

Yola needs to Step and listen to its clients (do a search for the same error DNS 480 and you get alot of results).

I hope someone in the Yola executive is listening.
I'm also open for discussion by telephone 514-521-6567 (Montreal, QC)
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Bryan

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Does it really take this long to add two simple dns servers. Jeeesus Louise. I'm out of here and better off to consolidate all my domains with a provider that provides good fast efficient service, cause I just don't see it here.
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Sanja

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I know that this is frustrating Bryan and we do apologize for the inconvenience. We do hope to have this rectified as quickly as possible. As Jackie had mentioned above, this is a glitch as normally you are able to add nameservers. I'm confident that the DNS Team will have you sorted out. We do appreciate the patience you have shown so far and hope you can hang in there a bit longer.
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Bryan P.

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Thanks for fixing the problem, even though it took longer than most providers... It's true I can behave like a spoiled brat sometimes.....oops I'm sorry, like a child i would say....but hey...everybody entitled to an opinion....like it said...

Thanks yola for fixing the problem even after the fact... ;)...but I'm still moving my business elsewhere cause I simply cant rely on 48 hours to solve a DNS problem...Thanks for the FREE domain...I really appreciated it..and my sincerest apologies.
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Bryan

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You know what? I've though about it, and I've decided that i will be hi tailing out of here with my domain.

Don't try and tell me it takes this long to register name servers. And don't try to tell me that it beyond your control, cause it's not. Yola is really the problem here and with many other cases that i found in the Yola forums.

I've been working with DNS servers since the 90's, so I know how that something like this can be fixed quickly and effectively.

This is not the first time Yola has problems with entering new name servers. The FORUM IS FULL posts...But yet yola has done nothing to fix these errors that are lurking everywhere on this forsaken network

Oh yeh! real funny, I got an email this morning from someone claiming to be a Yola Executive! What a Joke! First it comes from no-reply@yola.com...I ask myself what kind of executive are you? She cant even reply from a real email address. Not very professional at all.

Anyways i got other things to do with my time than stand around waiting an eternity for Yola to punch a few buttons.

for anyone reviewing this thread (employee or community member) I strongly suggest that you stay away from this horribly messed up ISP known as Yola.com

I things go wrong with your account. I can assure u along with a hand full of other members of this board that it will take long time before your issue to be resolved.

Save yourself the trouble now and run...frun from here as fast as you can.

As previously mention in an earlier post I am available for comment to anyone willing to pick up a phone and call me!

Regards,
Bryan Poulin | dotFusion
+1 (514) 521-6567
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Bryan

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If your wondering just how good customer support is here, I can tell you it's less than poor.


I have been trying to solve a problem by working with Yola employees with absolutely no success. My request was simple. Any other provider in the same category as Yola have provided 90% better service than what i've found here.


If you need FULL DNS control of your domain, don't think for a minute your account includes this service, beacuse it doesn't.


In fact I don't think it even exist.... See thread detailing my experience with Yola.


http://forum.yola.com/yola/topics/480...


I'm available to anyone wanting to discuss my experience to anyone willing to pickup and phone and call me at (514) 521-6567 (Montreal, QC).


Please call me if your thinking about buying services from here. It simply isn't worth it. I've been developing web sites for over 15 years now and this is the worst. Thank goodness I only purchased a domain here. Cause everything else is far bellow par.


THERE ARE ABSOLUTELY NO SPECIALIST HERE. Well maybe one or two.


Regards,

Bryan Poulin | dotFusion

This reply was created from a merged topic originally titled
Very Bad Customer Support and/or Service - Dont depend on Yola: Yola Customer.
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Shawn Holman

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Bryan,

Yola's support is awesome. And you know what. If you don't like it then then go. I will not let you talk trash about the support team. The Yola forum is a combined community and we are a family. If you are talking about the support team your just insulting Yola. And all of the Users. Yola is the best Site Builder there is.

Your Request was not so simple and your problem wasn't even on Yola! But you know what. Bye if you don't like the support or Yola. But ill tell you, if you leave Yola, your just missing out big time.

Also Bryan,

If you have been making websites for so long why aren't you making your own sites. With custom HTML and CSS.
-----------
When I was reading the part about no NO SPECIALIST thing I was about to explode.

First of all we have many.

I can even list some:

Me: I help with HTML, CSS, and Javascript(JQuery) and Other
Sanja: Helps with everything I can think of
Nathan: I help with HTML, CSS, and Javascript(JQuery) and Other
Brianna: Also help with lots of stuff.

And this is just a small fraction of the Forum helpers.

We work hard to keep Yola in its right place.

Thank you, support team! :)

Best Regards,
Shawn
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Bryan

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I came here the FREE DOMAIN. MAN YOU GUYS REALLY DONT GET IT. TOOL!
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Bryan

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I already drooped this site like a bad hang over. But I'll be around in the forums. It's childs play around here.
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Bryan

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Honey Bear / Gop Kanapanh

I'm going to respond to your statements one at a time. So here....

So first off and I quote (not to mention what has already been quoted in private.

------------

Ed-a-Torials @ Honey Bear Playhomes 5 minutes ago

YOLA: "I don't see why you have to create a new account name to post essentially the same stuff as your other account."

REPLY: -- Because what I'm posting is regards to another subject...check the change log on the previous post. This posts subject matter has to do with Customer Service and letting any one with a full brain know what your support staff does not reflect the same information found on this site.

When I tried to post a new thread it was automatically merged because of some Yola Employee who obviously felt it was necessary for what-ever reason (Probably censorship of the forum), so I posted under a new account) SHAME ON YOU YOLA. AND SHAME ON YOU HONET BEAR! If you don't like the post, then remove or delete it. But my guess is that you cant because your just a lowly poor guy or girl who is blind and cant see....I would not be surprised either way. My opinion counts and you are free to defend it, but please don't insult my intelligence.

YOLA: "Yola have stated recently that they are not going the way of full DNS control as they are not a registrar and depend on their registrars facilities and other registrars facilities for full DNS control."

REPLY: -- Recently?....Yola being what it is (partnered with Royal Bank of Canad, Google and the Globe and Mail, just to name a few has JUST ANNOUNCED RECENTLY... are you kidding me. All those bright minds and it never occurred to Yola to make that information clear to it's client base right from the beginning. To me that's utter boloney. COME ON!

YOLA: -- "From reading the other threads Yola appears to be doing everything in their power to remedy this matter for you. How do you expect them to rush the registrar any faster?"

REPLY: -- Yola should be in very close contact with their registry to resolve issues such as this because they are critical to it's client base. In essence Yola should be acting fast on these matters and a much lower response times for DNS issues. If Yola cant offer full DNS control like the other 5000+ domain or hosting providers out there, Then they should get out of the business of selling domain services and start selling lemons.

YOLA: -- "As far as poor service goes this flies in the face of the votes on record. Despite what you think of solicited approval Yola have won top awards over the last few years for just that: Customer Service and it seems that the majority or at least the voting majority support the "excellence" of their customer support."

REPLY: Votes on record! Well there's another joke. Do you believe everything on record. If you do than your the fool not to mention naive! Top awards mean nothing. I can win all kinds of awards with the utter Non-seance you guys put on this site. Try next year and the year after, and if i have any say in the matter, Yola's scores may not be so high. In fact I cant understand how Yola even got these awards. I'll have to make it a point to discuss these matters with anyone who chooses to call me on my PUBLIC Line at (514) 521-6567. The votes your talking about cant be taken seriously, at least not by me. NO EXCELLENCE HERE....on to the next point...

YOLA: -- ...."I'm sure there are others who have felt the same at times. You simply don't wipe and bad mouth a company for failing on an issue. It would be more professional to accept this as a short coming and possibly find out why they limit their facilities and services. I know of no company in the world that can give everything to everyone. In fact I know of no one person or company who is perfect.

ME: -- "There are other who have felt the same. As i said you only have to look a previouis post to know that. Jeeeesus are you slow? And yest I will bad mouth a company that has NO RESPECT for it's client base. And as far as professionalism is concerned, Dont you fret we at dotFusion STRIVE ON BEING PROFESSIONAL. But when it's vendors start miss behaving be SPEAK OUT! Dont get involved in something you dont understand and if you do will then be prepared FOR FEEDBACK!

Furthermore I know of several comapnies (about 100+ that pretty darn near perfect and I can tell you that Yola is no where near the excelencent service these other providers offer. Once again anyone interested in learning who these EXCELENT PROVIDERS ARE give me a call at (514) 521-6567.

YOLA: -- "From reading the other threads Yola appears to be doing everything in their power to remedy this matter for you. How do you expect them to rush the registrar any faster?"

Simple, In this business you make sure your partners can offer a reasonable Service Level Agreement, especially on issues such as DNS. Instead of trying to defend this pathetic company, why dont you be pro-active in solving the problem instead of shooting your mouth off about something you clearly know nothing about.

YOLA: -- "I for one (of many millions) disagree with your opinions of Yola an awesome company. It's just bad form to ask for help, receive the assistance of many company reps and then basically bark at them like some junkyard dog because you think that you know best. Let them help you and allow them the time to get it fixed at the registrar side as that is the only way that it will be remedied."

I for one (of many millions) disagree with your opinion of Yola a terrible company. It's just bad form to ask for help, AND NOT receive the assistance of comapny reps that reply with standard canned responses and then basically ignore their customers because they think their proving good service. Junk Yard Dogs can even do better than Yola.

YOLA: -- "Then to leave your phone number in the forums that are adored by millions just leaves yourself wide open to having a good number of them call or text you to tell you the opposite of what you are waiting to hear. I wonder how many text messages it will take before you understand how poor of an idea that was."

REPLY: -- I'll leave my phone number here I please, Especially in the forums for all to see. I don't mind if I leave myself open for whatever kind of feed back, weather it be contra or for my opinion, either way, I'm okay with it in fact I've received a number of calls already. hmmm... Oh, and I can tell you that those that that thought they were okay with your service are now thinking other wise." I don't know where you are from, but here in North America we practice freedom of speech, just as we are in this discussion. Please!

YOLA: -- I mentioned the word unprofessional because of your business in developing web-sites for the last 15 years. I would say that another company criticising a second in such a way is truly unprofessional and should be noted.

REPLY: -- See previous reply. Don't insult my intelligence nor the company I work for. Anyone reading this "I can offer you everything Yola offers, but with satisfaction and excellent an response time to your problems. Without question call me and I'll offer you a NICE PACKAGE FOR FREE, including Fanatical Support!

YOLA: -- I've depended on Yola for 4 years and couldn't disagree with you more. Good luck with your issues though..."

I've not depended on Yola for years, I deepened on Yola for less than 2 months and I would have to agree with the majority of my callers that Yola lacks in many key areas of providing exceptional service.... Good luck in your en-devours with Yola. If you ever find yourself needing a job call me and I'll offer you half the pay your making now and teach you good customer service skills.

YOLA: -- have no intention of defending Yola but will criticise your statements as irrational, vindictive, illogical and unprofessional."

REPLY: --This doen't make sense, nor is even logical. You wont defend Yola, but yet it seems thats what your doing. So i wont event bother with this one....On to the next topic.

YOLA: -- "If you feel that Yola have mis-represented themselves to the public then please take it up with them. If you feel that they fall short of expectations then either work with them or help them to develop. Don't denigrate the company and their employees just because of your frustrations."

YOLA: -- "Are you kidding me, Isn't that what I'm doing.....taking it up with Yola. I have worked with Yola to help them develop. It's not my problem that Yola is such a poor company offering sub standard services."

In conclusion, after all this hog wash, I have lost ALL interest in getting this issue resolved. By the time Yola corrects the problem with DNS my domains will be LONG GONE FROM HERE. I will re-state for the record that Yola, it's employees and it's services are all very very very poor in quality,

SHAME ON YOU and SHAME ON ME for thinking otherwise.

I'm available to anyone wanting to discuss my experience to anyone willing to pickup and phone and call me at (514) 521-6567 (Montreal, QC).

With Extreme Prejudice,

Bryan Poulin | dotFusion

Happy is the man whose vocation is his hobby! Peace out!
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Shawn Holman

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I wish I could talk but I don't wanna talk to someone like you.

You just seem like some Kid with a really bad attitude and someone who just hates on everything.

You are expecting to much.
I understand the forum is to get help but we can't just fix your problem in a click of a key.

You wouldn't understand because you probably have no knowledge in how all this stuff. You probably don't know anything about coding.

If you don't want Yola. Yola doesn't want you.
If you don't like the Support. The Support doesn't like you either!

So again,

Bye Bryan.

BTW, You problem is fixed! Get some patients dude!
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Bryan P.

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Thanks for fixing the problem, even though it took longer than most providers... It's true I can behave like a spoiled brat sometimes.....oops I'm sorry, like a child i would say....but hey...everybody entitled to an opinion....like it said...

Thanks yola for fixing the problem even after the fact... ;)...but I'm still moving my business elsewhere cause I simply cant rely on 48 hours to solve a DNS problem...Thanks for the FREE domain...I really appreciated it..and my sincerest apologies.
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Jackie

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Official Response
Hi Bryan,

Our registrar has added your nameservers to their database and your domain has been updated. It can up to 48 hours for the change to propagate across the internet, however it is usually a lot less. We apologize that this took 2 days but it has now been done, thanks to the assistance of our registrar. We acknowledge that you have indicated that you are moving your domain elsewhere due to the delay, but trust that this fix will be helpful to future customers.

Jackie
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Shawn Holman

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Jackie, I personally don't think you should apologize. He's been acting like a Jerk just because he didn't get what he wants the first time. Just like something a 5 year old would do. He expects for the support team to know automatically what the problem is.

Thanks for helping Bryan.

Shawn
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Bryan P.

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Thanks for fixing the problem, even though it took longer than most providers... It's true I can behave like a spoiled brat sometimes.....oops I'm sorry, like a child i would say....but hey...everybody entitled to an opinion....like it said...

Thanks yola for fixing the problem even after the fact... ;)...but I'm still moving my business elsewhere cause I simply cant rely on 48 hours to solve a DNS problem...Thanks for the FREE domain...I really appreciated it..and my sincerest apologies.

ps, I would be nice if we cou7ld talk one on one... I'm truly sorry Good job Jackie!
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Bryan P.

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http://forum.yola.com/yola/topics/bad...

Thanks for fixing the problem, even though it took longer than most providers... It's true I can behave like a spoiled brat sometimes.....oops I'm sorry, like a child i would say....but hey...everybody entitled to an opinion....like it said...

Thanks yola for fixing the problem even after the fact... ;)...but I'm still moving my business elsewhere cause I simply cant rely on 48 hours to solve a DNS problem...Thanks for the FREE domain...I really appreciated it..and my sincerest apologies.
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Jackie

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Hi Bryan,

I am glad that we were able to find a resolution.

If you would like to move your business elsewhere, please feel free to review our tutorial, and let us know if you have any questions: Transfer your .ca domain to a new domain registrar.

Cheers,
Jackie
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Bryan P.

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Thanks for everything, the tutorial will come in handy.