480: Nameserver [ns1.lunarcp.com] doesn't exist at the registry

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  • Updated 7 years ago
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480: Nameserver [ns1.lunarcp.com] doesn't exist at the registry

Im getting this problem when I try to change my Nameservers to:

ns1.lunarcp.com @ 64.79.109.103
ns2.lunarcp.com @ 64.79.109.104

for glitchloop.ca

Can I get some help here?
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mattdrainbamage

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  • frustrated

Posted 7 years ago

  • 1
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Emmy

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Hello,
I have also tested this with the information you have given and received the same error message. I am going to need to forward this to our DNS team to be looked at. I'm sorry for the wait in the meantime, they will post back here with more information after they have had a chance to review it.

Kind Regards,
Emmy
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mattdrainbamage

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Any response to this? I need it ASAP
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Sanja, Official Rep

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Hi mattdrainbamage,

Please allow them 48 hours to get back to you. I know you're eager to get this resolved. Our DNS Team will respond as soon as they are able. Thanks again for your patience.
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Jackie

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Hi mattdrainbamage,

We have the most popular name servers available for use immediately, and there are occasions when we have to add them manually in order to be used (as is your case).

I have added the name servers at our domain registrar, and you should be able to go and update them through My Yola.

Please let us know if you experience any problems changing your name servers going forward, and we will gladly investigate.

Thanks!
Jackie