99.9% uptime and compensation if my site goes down

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  • Updated 7 years ago
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I see that you state that you have 99.9% Uptime. If I am a paid customer and my site were to go down do you compensate for the time my site is not up and running?
Photo of Hillary Close

Hillary Close

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Posted 7 years ago

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Photo of Laura Thomas

Laura Thomas

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Hi Hillary,

Published sites do go down on occasion. We do everything in our power to avoid that 0.5% but things do come up although happily it is extremely rare!

Compensation is not provided as a result of downtime regardless of your account status as you agree to use the Sitebuilder as is in our terms of service.
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force majeure, act of god, quantum catastrophe...... What! No compensation?