"loading components"

  • 1
  • Question
  • Updated 8 years ago
why is it when I try to add an html widget it just hangs..... I love yola but sometimes it just makes me sooooo mad!
Photo of vasey888


  • 51 Posts
  • 0 Reply Likes

Posted 8 years ago

  • 1
Photo of Brianna


  • 2045 Posts
  • 92 Reply Likes

I am sorry to hear that you are having issues loading an html widget into your site. Unfortunately there could be a number of factors which could be interfering with your ability to do so. To help us find out the problem, could you do the following, please?

* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: Clear your browser's cache.
* Check that you are using an updated version of Flash, click on this link.
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
* Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

If none of these suggestions solve your problem, please let me know.