" Loading site " ... and nothing else happens after... please advice...

  • 2
  • Problem
  • Updated 7 years ago
  • Solved
I enter in my account and when I click on " Edit website " I see the message " loading site " and nothing else happens... any idea why???
I have no problem with my connexion...
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humourman

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Posted 7 years ago

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Gop

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Humourman,
It's worthwhile checking some simple things first:
Clear your browser cache
(If you don't have auto update on your Java and Flash it's worthwhile updating these.
See if you can open another of your sites if you have any at all; otherwise see if you can create a brand new site.There is no need to save and publish this if it allows you to create a site.

If after doing these then check to see if you can open your original site. If you can't and you were able to open/create another site, then this suggests some bad code or some aberrant text causing a problem. Please let us know your published web-site URL and someone can check to see if this is the case. Yola people can go into your site and may be able to rectify the issue but not guaranteed.
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humourman

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clear cache browser and plugins updated... done !!
but it doesn't change anything...
I've just found that I can have acceess to my site if I disable:
Chromeblock on Google Chrome
or
PrivacySuite on Firefox...
any reason for that????
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Brianna

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Hello,

Sometimes antivirus programs will block programs such as Yola. It might be a good idea to look into Chromeblock and PrivacySuite to see if you can add Yola and the sitebuilder to a 'safe list' which will stop them from blocking you.

Give it a try and let us know what you find out!
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humourman

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Yes !
I have unblocked one web tracker (Omniture) and it works now...
Thanks !
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Sanja, Official Rep

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We're so pleased to hear this!