[PAYMENT BUG]: Yola Silver payment valid state in billing adress

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
When I go to the payment section of Yola Silver and fill in all of my information followed by hitting purchase. Then I get this error:
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There was a problem with your form.
There's an error with this transaction. Please enter a valid state in the billing address.
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Well, I can assure you that I triple checked my state... There is definitly something wrong with the transaction form.
Please help me, I need my site to be in the air ASAP!

Thanks in advance!

P.S. I mailed this question too to support@yola.com... hope you don't mind :P
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Wouter van Weert

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  • frustrated

Posted 8 years ago

  • 1
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Marije, Official Rep

  • 4636 Posts
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Hi Wouter,

We certainly don't mind if you email us for more help - often with payment issues, it is easier for us to help you there because we require information that you wouldn't want to give out on a public forum.

Your email has been received and sent to our Payments department. There is a slightly longer time for a reply from that department but you will get one within 24 hours. I will let them know that you have posted on our forum too.
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Jackie

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Hello Wouter,

I work in the Payments Department, and I have just responded to your email with some questions.

If you wouldn't mind taking a look and getting back to me - thanks!

Kind regards,
Jackie
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Wouter van Weert

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@Marije @Jackie
I hope that you ladies can fix this. :P
My solution: use PayPal

P.S. @Marije do you or does someone in your family have Dutch origins? Your name kind of reminds me of Dutch... :P
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Marije, Official Rep

  • 4636 Posts
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Hey Wouter - it is a Dutch name :)