"Sorry, there seems to be a problem" error when trying to save

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
Hello- My 8th grade students are using Yola (using IE Explore, Chrome,and Firefox) and they continue to get an error message saying "Sorry, there seems to be a problem". It says to e-mail customer support but there has yet to be a solution. Can someone shine some light on the problem for me please : ).
Photo of OJ Sinclair

OJ Sinclair

  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Monique


  • 6294 Posts
  • 446 Reply Likes
I would really like to help you find a solution for this.

You mention that the error occurs whether your students use Internet Explorer, Chrome or Firefox.

Could you tell me:

1) If this only happens on a specific site or on multiple sites? If it is a specific one please post the URL.

2) Are your students trying to access Yola from behind a firewall? This sometimes causes a problems with the operation of the sitebuilder and could cause the error you posted above.

I look forward to hearing back from you and hope we can find a solution to this!