"Unknown Error" upon login. (for the last 3 days) Help!

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  • Updated 6 years ago
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Every time I try to log in, I receive the message UNKNOWN ERROR, in red, just above where I enter my username. I was using Firefox 11, but rolled the version back to 3.6; I have cleared the cache and all other memory without any luck logging in.

I have spoken with 3 telephone reps, and no luck getting it to work. I can get in with Explorer from this computer, but each rep suggested that it wouldn't provide a good experience, so I have been pursuing the Firefox browser.
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markigel

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  • frustrated!

Posted 7 years ago

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Gop

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Hi Markigel,

If you have any add-ons I would disable them in FF11. If the sitebuilder then comes back , try re-adding them one at a time.

I'm using FF11 and haven't had the problem you have mentioned. I do have a number of add-ons but no Toolbars.

This really is simply data and no magic bullet. Hoping that you can get FF to work for you. The other browser that gives great response is Chrome and is barely a second runner to FF.
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Laura Thomas, Social Media Coordinator

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Hi markigel,

I suspect Gop is on the right track suggesting you disable your add-ons or toolbars one by one in order to help determine what is causing the interference with Firefox. I also agree that Chrome works very well with the Sitebuilder. Let us know how you're getting along with this.
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markigel

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I couldn't get Firefox wot work, so I have used Chrome to work on our website through Yola. I hate to have 2 browsers, but like Yola, and Firefox, so until they get along..... (I did disable all add ons etc in Firefox to no avail. I'll try to log in periodically and see if anything changes.
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Gop

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Hi markigel,

Are you still getting the same error notification? This is new to me "UNKNOWN ERROR". Very frustrating.

The fact that you mention that you can get in with IE and Chrome but not with FF really does suggest an FF variable. I guess now the question is "What is it?"

if you have access to another computer with FF installed I would try to log-in on that without making any adjustments to the browser to start, preferably the same version as you have installed on your machine. If that works then you have some good data for someone to help you work this out.
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Gop

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markigel,

I have captured the Options settings on my FF for you to check on yours.

You access these by clicking on Tools>Options and then the aspects headed on each image. It's a longshot but maybe worth a look. ( Click on each of the images to enlarge them to viewable size)





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markigel

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Gop,

I appreciate your efforts. I did match up the setting on Firefox to what you have yours at, then cleared all recent history. shut down the browser, restarted the laptop, and tried again. Same error message.

Laura, the same problem occurs on all of 4 computers running in our home/office network. Connected via DSL through Century Link.

Thanks.

Mark
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Gop

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This is really bad luck mark.

I have one more suggestion. if I give you the login details to an account I use ( not a worry as far as security), you could see if you can open a site with your FF. I can change the password afterwards to close it again.

If you would like to try this then send me an email The site(s) have been all created with FF so it's a starting point I guess. Up to you.
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Stefan, Official Rep

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Hello Mark

I'm sorry that you're experiencing this problem, and this time I can confirm that it also happened to me in FF11. It seems to be an error that has been happening since the new Yola website release, and it has been brought to our engineers' attention who are busy working to sort it out.

What I found surprising is that the error re-occurs on your side even if you clear FF's cache because this solution has worked for me every time so far. Did you clear the whole cache? Did you also delete the cookies (that could be decisive because the error happens with login)?

You mentioned a home office network, and every computer connected produces the same error. I could imagine that there is a general cache for the whole network. Could you maybe clear that cache and see if that helps?

I'd be pleased if you could keep us updated from your side while we are working on this issue.
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sebehm

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I am having the same problem. I was working all day yesterday on yola with no problems. Nothing has changed on my computers. Now today both Chrome and FF say unknown error when I log in. And, it takes an oddly long time to tell me that it is an unknown error. Going to try all your suggestions above.
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Sanja, Official Rep

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Hi Sebhem,

We are sorry to hear that this happened. We are looking into this and are hoping to have this fixed as soon as possible.

Thanks for your patience.
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sebehm

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Hi Sanja,

OK, I restarted my computer and it worked! So, no worries anymore. Thanks :)
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Sanja, Official Rep

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Fantastic to hear, Sebehm!

p.s. Sorry to have incorrectly spelled your name earlier!