A Bit faster?

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  • Praise
  • Updated 8 years ago
Yola is one of the easiest web-builders there is in the !UNIVERSE!, there is one concern, the site builder is a bit slow and most of the time it says "not responding"
Photo of Gerhard Grundling

Gerhard Grundling

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Posted 8 years ago

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Photo of Nathan

Nathan, Champion

  • 3739 Posts
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Hello Gerhard. Can you post the following information:

1. Your Web Browser (i.e Internet Explorer, Firefox, etc.)

2. The type of internet connection you have.

The recommended browser for Yola is Firefox.

I hope we can get this fixed!
Photo of Brianna


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Hello Gerhard,

I'm sorry to hear you are having this problem. It is our job to make sure that you can access the Sitebuilder, but unfortunately there are any number of factors which could be interfering with your ability to do so. To help us find out what the problem may be, could you do the following for us, please?

* Make sure you are logging in from www.yola.com
* Are you accessing Yola from behind a Firewall? If you are accessing Yola from a company, academic institution or a public library, for example this may be the case. If you are unsure, check with your system administrator.
* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: Clear your browser's cache.
* Check that you are using an updated version of Flash, click on this link.
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
* Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

The last 2 points are particularly important. Please make every effort to try them as this will really help us speed up the troubleshooting process.

For more information on why your site might not load in the site builder and what to do about it, see this excellent tutorial: Tutorial.

If none of these suggestions solves your problem, please let me know.