a tribe of people want to hear our songs.....and the onine store won't load the CD or songs

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  • Updated 8 years ago
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hi, I am new here and here is y problem: i have website for our band. I purchased the online store; but could not load the products (cd's, songs, donations...) Yola help got me to load google chrome. Have done that. Still - online store will not load anything. I use a Macbbook. Passle of people going to website today to order the CD! HEELLLLLP - and thanks
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Elizabeth Bunker

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  • worried....and sad

Posted 8 years ago

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Monique, VP of Customer Support

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Hi Elizabeth

Welcome to our forum! Sorry to hear that you are unable to add your products, especially since you are under pressure to launch the online sales of your CD!

We just took the liberty of checking your account and adding a test product and everything worked fine. So we are at a bit of a loss to know why this is not working for you.

Can you tell us what happens when you try? Do you get an error message or does it simply fail to load when you click "Add product"?

If it is at all possible please try from a different computer for comparison and let us know the result.

We really hope we can help you sort this out quickly!

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Hello Elizabeth,

I'm wondering if you mean the CD tracks and song files for people to purchase download and play immediately or do you mean a physical product that you mail to them?

The processes for each are different.

For the physical product you would follow the ordinary addition of the information including the shipped weight. This is used for estimating shipping charges and is obligatory for such physical products.

If on the other hand you are wishing to upload the files so that a person can buy and download the tracks or file then this is managed differently.

Let us know and we'll take it from there?