If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Here is an update: The issue you are experiencing could be related to this user's problem. We're currently looking into it and hope we'll be able to solve it soon. We'll keep all users updated on the thread for which I provided the link above.
However, if you manage to sort out your problem with the steps I provided in my prvevious post, please let me know.