If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
When becoming a Silver customer at Yola, you are given a domain credit. When applying the domain credit to a custom domain, you are able to check a box that applies the domain privacy. If you did not do this, we can certainly go back and apply it to your domain for you.
The domain privacy is included with the domain credit, though, if you purchase other custom domains for any additional websites, the domain privacy can be added with a $9.96 purchase per domain/year.
Please share your custom domain with us and we will make sure that the privacy has been applied.