Account access - please help

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  • Updated 8 years ago
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I am trying to access a Yola website which a friend created, but I don't have the password and I don't know which email address she used.
The problem is my friend sadly passed away in January. I've already taken over a number of websites that she used to manage and this one Yola site is the last one I need to do. I've tried resetting the password but all the email addresses I've tried come up with "no account with this email address".
What can I do? I can ask my friend's widower to contact Yola if required but I'd rather sort it myself.
Regards,
Paul
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Paul Davies

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Posted 8 years ago

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Sanja, Official Rep

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Hello Paul

I am very sorry to hear about your friend. My condolences.

Can you please email support@yola.com to discuss this further. Thanks.