Account renewed. Website not up.

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  • Updated 6 years ago
Merged

This conversation has been merged. Please reference the main conversation: Published sites unavailable from some locations

Hi, my account is expiring on the 12th of October and it was taken down before that date which I'm extremely unhappy about! I've just paid and it has been renewed. Can my site please be put up now.

Thanks,
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Lei Ling

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Posted 6 years ago

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Boomer, Champion

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Hi Lei,

This may not be due to your account being suspended, but due to the following issue Monique posted on one of the other threads.

"Yola is currently experiencing connectivity issues with one of their upstream providers while they undergo necessary maintenance. This is location specific and you may experience some intermittent accessibility issues with your site."
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Lei Ling

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Thanks, do you know when the maintenance will be done?

This is seriously bad timing and an email informing us could have been sent.
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Boomer, Champion

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It was unexpected, therefore no email notification. I'm sure Yola are working flat out to get it resolved.