Account Upgrade charge

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  • Updated 5 years ago
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I have just been chardged for an account upgrade that I didn't even request as I thought I was a free user of Yola.
Any ideas.
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Stewart Liddell

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Posted 5 years ago

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Sanja, Official Rep

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Hello Stewart,

I wonder if you might have joined up through our partnership program with GBBO? If so, you may have taken advantage of the free domain for 2 years as well as one year of Yola Bronze hosting for free.

When that year draws to a close, you need to renew your Yola Bronze hosting if you wish to continue using your custom domain with your Yola site. The cost of this is £17.95.

If you feel this situation does not apply to you, please provide your domain URL or email us with your account details and we'll be happy to look further into this.