Account verification email..... Where is it?

  • 13
  • Problem
  • Updated 10 years ago
  • Solved
I opened up a new account yesterday, and I keep getting a message about not verifying my account.

I have this message on my site page, "Your account has not yet been verified, please click on the link inside the email we sent you during signup. You can still use your SynthaSite account in the meantime. Click here if you did not receive the verification email.".

Well, I've clicked the link to receive a verification email, several times, and I still haven't gotten the email to verify my account.

Is there a way to work around this problem? I've checked my account details and everything looks okay, I even added SynthaSite to my contact list so it won't be filtered as junk mail, and I still haven't gotten this email.

Please help!
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Adrastia

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  • irritated

Posted 10 years ago

  • 13
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Monique, VP of Customer Support

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Official Response
Hi Luc

Many people don't get their verification emails because they misstype their address when they sign up. But if you are able to log in, then this would not be the case for you. You have also already checked your spam folder. Sometimes your email client refuses the email, however and it never gets to you. If you drop us an email at support@yola.com we can check for you that the verification email to your address was sent. If not we can investigate. If it was sent but never arrived unfortunately there is nothing we can do from our end. However, note that while we like you to verify your address, it is possible to build and publish sites without doing so and there is no penalty for this.

The color of link text is set by the style you select, which is why it can't be edited without writing your own CSS. Hopefully in future we will be able to offer more options, but it actually is not that easy to implement, so you will have to bear with us.

There is no reason why constantly editing your page would affect the load time on your published site, unless you add large image files or invalid HTML code. The frequency of editing itself is not an issue. It might take the preview a while to render after a major change, but once the site is published the live page will load as normal.

You don't ask too many questions, but for the best help I do suggest creating a unique post for individual questions, instead of stringing a whole lot together in a single post. This makes it easier for others to follow your train of thought and give a comprehensive answer.

As for what is appropriate to share in this forum: we are primarily interested in helping you build your site. We will take an interest in the content of your site, in so far as this is relevant to site building. You are welcome to tell us more about your site. Just review the content policy in our terms of service: http://www.yola.com/terms.html if you are unsure as to whether yours is appropriate or not.