Activate My Pointed Domain Please | Yola Customer Community

My domain is pointed, correctly I believe, but is activated. Dont know if Yola support works on weekends, but it shouldnt take more than 24 hrs to activate a pointed domain. I would do it myself but there is no link anywhere to redirect. Please fix - need my url active today. www.remodelmymountainhome.com

Veronica McCullough

5 Posts
0 Reply Likes

Posted 5 years ago

5 years ago

Gop

7473 Posts
2115 Reply Likes

Hello Veronica,

Please see the Yola Tutorial: Publish to a domain you already own

Note that you need to setup 2 A records. 1 for the www and the other for the non-www.

It can take upto 48 hours to propagate but generally much quicker than that.

(Edited)

2015-03-29T23:14:40+00:00

Gop

7473 Posts
2115 Reply Likes

Veronica,

I have examined your DNS settings and it appears that the IP address you are pointing to is incorrect. The A records should point to 184.72.229.176 whereas the A record currently setup is pointing to 162.254.166.32

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1180269/RackMultipart20150329-14930-1oi4y-veronica_DNS_inline.png?1427671071

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1180269/RackMultipart20150329-14930-1oi4y-veronica_DNS_inline.png?1427671071

(Edited)

5 years ago

Lyall, Official Rep

142 Posts
10 Reply Likes

Thanks Gop, you are spot on with both the need for 2 A records and the 48 hour timeframe. Veronica - please follow the steps in the tutorial Gop linked and let us know if you have any trouble. We are eager to assist!

5 years ago

Veronica McCullough

5 Posts
0 Reply Likes

It is pointed correctly - but not to the ip address circled in the screen shot above . The registrar pointed both records correctly to 184.72.229.176, as instructed. This is a Yola issue and not an issue with the manner in which it is pointed.

5 years ago

Veronica McCullough

5 Posts
0 Reply Likes

I think the best thing to do here is to transfer the domain to you.

5 years ago

Brianna

2045 Posts
92 Reply Likes

Hi Veronica,

Thanks for getting in touch! I just wanted to share that I do see your website online, here: www.remodelmymountainhome.com. Please see the screenshot I am including below.

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1182679/RackMultipart20150402-13063-f0n09q-Screen_Shot_2015-04-02_at_53204_PM_inlinepng1427988808

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1182679/RackMultipart20150402-13063-f0n09q-Screen_Shot_2015-04-02_at_53204_PM_inlinepng1427988808

If you are still seeing an incorrect page, it is very likely that the old (incorrect) information has been cached on your browser. Please try clearing your browser's cache and let us know if that helps any.

If transferring your domain to Yola is something that interests you, you are welcome to view our tutorial here: Transferring Your Domain to Yola. Should you run into further problems or have additional questions, please let us know. We'll be here for you! Thanks!

(Edited)