If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
If your YouTube video won't load, here are some steps that may help:
1. Make sure that you have copied the whole URL for the video from your browser window and pasted it into the dialog box. Do not paste the HTML embed code, only the URL visible in the address bar in your browser.
2. If it is one of your own videos, please make sure that there are no privacy settings on it in your YouTube account. If there are, then Yola will not be able to call up the video.
Please let us know if you continue to have trouble with this.