all my photos are greyed out, not able to upload

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
I can not upload photos. registered yesterday only.
all photos are greyed out, not clickable.
I use Mac, with the newest Lion OS.
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zzlatz

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  • frustrated

Posted 7 years ago

  • 1
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diane

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Hi, zzlatz,

I'm sorry you are unable to upload photos--that does sound frustrating! What file type are they? They should have a file extension of .png, .jpg or .gif. If not they will be unloadable. Also, if you have any special characters in the file name, this can also cause issues. Try renaming them without special characters. Please let us know how this goes for you.
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zzlatz

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Thank you Diane,

very frustrating!
all my photos are .jpg, and even every image in iPhoto is greyed out when using "Upload". And most photos in iPhoto are just original numbers given by the camera. others have simple names. Have never encountered such a simple problem before.
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Sanja, Official Rep

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Hello zzlatz,

Could you please share an example of the file names that is giving you this trouble?

It could be that they also have CMYK color value. Please be sure they have RGB color mode.
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zzlatz

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they are all in RGB.
My camera is DSLR, my photos are iPhoto, I use PSE for editing them.
Most photos are straight from the camera, and I've never touched them.

When I want to upload a photo to the frame where the current image is, every single photo in my computer is greyed out. And of course all the text documents are greyed out too.
For anything else(not Yola), the photos are fine. They open without problems, nothing is greyed out.
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zzlatz

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I even tried to upload a fresh photo from iPhoto, taken few days ago, and the same thing happens, greyed out.
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zzlatz

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so...does anybody know the solution for the problem with greyed out images ?
my images are fine, they work and upload everywhere else, BUT yolk.
I tried few other browsers too.

searched this forum, and found out that others reported some other problems with images...
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Sanja, Official Rep

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Hello zzlatz,

Do you mind sharing your URL and the page so that we can investigate this further please?
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zzlatz

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http://sitebuilder.yola.com/en_US/ide...

Ella ~ GemArt

I haven't done anything yet. This is the first thing I want to do.
I want to replace the photo of the girl, with my own image, that's where I'm stuck.
I get the window to upload new image, and that's it.
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Brianna

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Hi zzlatz,
Unfortunately we cannot open you sitebuilder with the provided link. Do you have a domain on your account? If not, please email us at support@yola.com so that we can locate your account without gathering this account information via our public forum. Thanks!