All my read emails are missing from my Yola Mail!

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
I logged in to check my email this morning to find that all my mails before yesterday were missing. Yola Mail for themeparkpost.com. Logged in again to see if it was a refresh issue, but no.... I need those mails so please help!

Thanks
Photo of ThemeParkPost

ThemeParkPost

  • 38 Posts
  • 2 Reply Likes
  • anxious

Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello ThemeParkPost

Before we investigate more deeply on this, I'd like to make sure that I know all the details about the issue you're experiencing. So you logged into your Yola Mail account via the webmail login page, is that correct? Are you using an e-mail client like Outlook to collect your e-mails via POP3?

Are you using any folders in your webmail interface? Have you maybe moved your e-mails to those folders? Is it possible that you deleted the messages indavertently? Please check your bin folder and every other folder of your webmail interface to make sure that your e-mails haven't gone there.

If you can't find your e-mails, please let me know, and we'll investigate further.
Photo of ThemeParkPost

ThemeParkPost

  • 38 Posts
  • 2 Reply Likes
HI
Thanks for a quick response. I use the webmail login and not using a POP3.

I did check my trash folder and found some recent emails from the last week that were missing in there, but the rest - about 25 mails, are not. Also the folders dont hold them.

PS - I am certain I did not trash them.