All my sites are down

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
both my websites are down the whole day already:http://www.southafricangeographic.com/
and http://www.kapstadtlodging.org/
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Ernst Weinert

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  • frustrated

Posted 7 years ago

  • 1
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Marije, Official Rep

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Hello Ernst,

I'm able to view both your sites - could you let me know what you see when you access them?
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Ernst Weinert

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Hello Marije......the connection has timed out.....I am in South Africa.
Regards
Ernst
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Marije, Official Rep

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Thanks Ernst,

I think you're suffering from the same issue as this thread:http://forum.yola.com/yola/topics/gat....

Would you be able to do a traceroute for us and paste the results here or email them to us? I'm assuming you're on a Windows machine and you can find information on how to do a traceroute by watching this video: https://www.youtube.com/watch?v=BsT3U9...

If you'd like to email the results to us, can you send it to support@yola.com to my attention (Marije).

It is likely to be something further upstream but we'd like to try and find out if we can pinpoint it and if possible contact someone to rectify it.
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Ernst Weinert

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Hello Yola the 2nd day my sites are down in South Africa

here my screen print from the tracert result....
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Ernst Weinert

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Justine

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Hi Ernst,
Thanks for this information, I have passed it on to our engineering team to investigate further.
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Ernst Weinert

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Yola to double fee for website hosting by the end of the year? my paid
sites are 3 days down already this is not acceptable.
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Justine

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We understand how frustrating this is. Unfortunately because the problem is upstream, is it out of our control but we are working very hard to identify it and have it fixed. Please can you check your sites again in 24-48 hours and let us know if they are still down.
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Fishing Fanatix

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I agree with you totally, I am also loosing revenue and I can't sign up new clients until this problem is solved. What is happening?????
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Justine

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Although the problem is upstream, and out of our control, we're working to have it fixed so you can access your sites again. Could you check them again in 24 - 48 hours and let us know if they are still down?