An error keep coming up when trying to update my site on synthasite

  • 3
  • Question
  • Updated 9 years ago
  • Answered
Photo of Fanuel Jumho

Fanuel Jumho

  • 2 Posts
  • 0 Reply Likes
  • a bit worried

Posted 10 years ago

  • 3
Photo of Green Girl

Green Girl

  • 531 Posts
  • 12 Reply Likes
The problem is solved. Try now, you should be able to update your site by now
Photo of Fanuel Jumho

Fanuel Jumho

  • 2 Posts
  • 0 Reply Likes
Its now working perfect no problem at all.
Thanks Monica,Thanks Ruth. You are stars, I can update now. Keep up the good work. Any problem, I will let you know.
Photo of Ruth

Ruth

  • 2819 Posts
  • 135 Reply Likes
Hi Fanuel,

We did have a small technical problem that caused this, but as Monica has said, it is fixed now. Please let us know if you continue to have problems.
Photo of alkx4444

alkx4444

  • 6 Posts
  • 0 Reply Likes
my website won't let me update it, it just keeps coming up with an annoying error message,and i need to update it urgently!!!!!!!!!!!!!!!!
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello alkx444,
I'm sorry you are having this problem. Unfortunately this appears to be a bug on our end right now. Our engineers are working on it as I type. I will let you know when there is more information. Thanks for your patience!
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello,
This bug has now been fixed and you will now be able to Update your site. Thanks for your patience!

Emmy
Photo of alkx4444

alkx4444

  • 6 Posts
  • 0 Reply Likes
it is working now, but very poorly, it keeps on taking forever to do the most simple of tasks.
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello,
Are you still having this problem of your Site Builder working slowly? I can suggest a few things to try if you would like: Can you please try clearing your cache, here is a link with information on how to do this: Clear Your Browser's Cache. We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox. Please note that although we find Firefox to work the best, we can support you if you are using another browser as well.

Please let us know how this goes for you.

Emmy
Photo of alkx4444

alkx4444

  • 6 Posts
  • 0 Reply Likes
I have tried cleaning my cache more than 6 separate occasions, I can try again but I don't know what much good it will do. I am going to test my site builder extensively in a few minutes time, I will give you my feedback sometime soon. ( by the way, I am pretty much a computer geek, so if you give me any technical details about anything, I am very likely to understand. so don't be afraid to talk a bit geeky. )
Photo of alkx4444

alkx4444

  • 6 Posts
  • 0 Reply Likes
woweeee!, now it's working better and faster than ever!!! good job yola.

by the way, I use a firefox internet browser, and I run -ubuntu 9.04- as my operating system. and my computer system is really crap, my computer is incompatible with itself, but I have tweaked it a little bit and it is runing a bit better than usual ( I had to sacrifice a lot of graphics quality to get it to work better )
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
So glad that it is working for you now!

Emmy
Photo of alkx4444

alkx4444

  • 6 Posts
  • 0 Reply Likes
I'm always more than happy ( in my spare time ) to test out any html codes or find bugs and/or errors in any new or current projects, or just test out any experimental features in the site builder. don't expect anything in return, in fact, doing stuff like that is what i enjoy to do in my spare time. please E-mail me at: alkx4444@cyberdude.com
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Thanks! We will keep your offer in mind next time we have a beta test.
Photo of alkx4444

alkx4444

  • 6 Posts
  • 0 Reply Likes
kool!!!!, please do.