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We have had a failure in the hardware of one of our servers. Luckily we plan for this so we are kicking the backup plan into place and then we should be good to go.
We do take a lot of effort to make sure that the inevitable failures that happen with hardware and networking can be resolved speedily and effectively, without any loss of data.
I can confirm that the same symptoms happened 2 days ago and we recovered things within an hour. Our data center assured us that all was well with the server. This time we are not taking their word for it and are switching over to a new server.
This kind of thing does not happen often, but the fact that it has happened twice in 3 days is something that we take seriously and will work hard to prevent in the future.
All your hosted sites are now up an available on a new server.
What is still not working is that ability to publish (update your site from the Site Builder) but we hope to have that fixed soon.
I can see your site - can you try clicking on the Refresh button and let us know if that helps?
Something, anything would be better than blank pages and connection timeout errors.
You're not heping the situation by complaining every 5 min.
Give the techies some time. I'm sure they are on top of it.
Show a little patience.
We do know that intermittently, for the past week, during times of load people accessing your sites could get a blank page or a "500 Server Error". This does not last, and if they try again it will be back.
This issue is unrelated to the recent downtime that I was commenting on.
I absolutely acknowledge that this status quo is not good enough, and we are working very hard to resolve it. We have had engineers working on this all weekend and hope to give you good news on it soon.
We will fix it and return to our previous record of exceptional uptime.
The suggestion of a more informative message to your users is something that we will check out in terms of feasibility.