annoying domain ad when publishing

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  • Problem
  • Updated 4 years ago
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i get an annoying advert come up when publishing site offering me to search for domain name 
this has frozen on publishing a few times and had to reload builder a few times 
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Paul Rhodes

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Posted 4 years ago

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Stefan, Official Rep

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Hello Paul

I can't replicate the issue you're reporting, when I log into your Sitebuilder directly to check things. Everything seems to be fine.

I'm afraid what you describe sounds like you have inadvertently downloaded malware to your computer, adware to be specific. This domain ad isn't produced by Yola. Another option is that the ad comes up because of custom code you added to your site, however, the problem didn't occur on my end, when I opened your Sitebuilder. Please check your computer for malware and remove it, which will most probably solve the problem you're experiencing right now.
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Paul Rhodes

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its a yola ad 
its built into the publishing process i will take a pic the next time it happens 
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Paul Rhodes

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using google chrome not sure of version 

this happens on yla site builder 
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Stefan, Official Rep

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I need to know for which website it happens. If it's already online, it shouldn't. Or does this happen for any website you open in the Sitebuilder, regardless of whether they've been published before or not?
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Paul Rhodes

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oh sorry misunderstood i only have 1 website www.aidanobrienfansite.com
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Stefan, Official Rep

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Hello Paul

I've tested your Yola Sitebuilder using Google Chrome, and I'm afraid I'm not able to replicate any of the issues you're reporting. Since your website is already published to http://www.aidanobrienfansite.com/, it shouldn't give you the dialogue box of which you posted a screenshot above. This dialogue box only shows on first time publishing or republishing after having unpublished the site. So when you click on your "Publish" button in the top-right corner of your Sitebuilder, do you always get the dialogue box you posted above? What should actually happen when you click the "Publish" button is that a dialogue box loads and finally tells you that your website has successfully been published, with an option to post this to Social Media, etc.

Can you please go through the trouble-shooting steps of our tutorial My site won't load in the Sitebuilder in order exclude the most obvious causes of the issue on your end? Especially clearing cache and cookies often does its magic. If you're still experiencing this problem afterwards, please let me know again, and we'll consider to have our engineers look into this. Thank you.
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Paul Rhodes

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it does not always pop up its fairly random