Any chance of getting help from "instant help"? my website has a security warning page!!!!, i've sent 3 emails, fix?

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  • Updated 4 years ago
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Any chance of getting help from "instant help"? my website has a security warning page!!!!, i've sent 3 emails, fix?
Photo of tom hope

tom hope

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Posted 4 years ago

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Photo of Brent

Brent, Official Rep

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Hi Tom,

Could provide more detail about the warning you are seeing? Perhaps provide a screenshot?
Photo of tom hope

tom hope

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"this site contains harmful programs" red page
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tom hope

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site is www,tamsjoint2.com
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Lyall, Official Rep

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Hi Tom, thanks for the info, we have received your emails too and are looking into this. We will update you via email as soon as possible.
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tom hope

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thanks i have no traffic now, ca you explain why it takes so long to get "instant help"?
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Lyall, Official Rep

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We offer instant help in the form of live chat, Monday to Friday, for approximately 14 hours a day. Aside from this, we offer 24/7 email support and aim to get back to our users via email within 24 hours (normally a lot sooner).
(Edited)
Photo of tom hope

tom hope

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Any update? Sorry, I'm getting stressed out with complaints.
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tom hope

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12 hours without the website i pay yola for. You can probably tell that i am becoming increasingly frustrated with the complete lack of updates.
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Lyall, Official Rep

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Hi Tom, at this stage we can confirm that your site loads fine in Google Chrome, but not Mozilla Firefox - the message links to this article explaining a possible cause, which might be tied to the content on your site. A specialist is looking into this and will need more time to provide you with an update via email.
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Brent, Official Rep

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I'm seeing a similar result with google chrome. The security warning provides additional information about the content in your site.
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tom hope

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Yup, the site was working fine, the content wasn't changed but the warning appeared, i can't scan the site to pinpoint the problem.
Photo of tom hope

tom hope

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ok, thanks