Any help in YOLA Land?

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  • Updated 7 years ago
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Is anyone able to help me with this widget problem, or it is better to cancel the whole page, which will kill me, and start again?

Any help in Yola land?

Gordon
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UK Man!

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Posted 7 years ago

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David

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Hi Gordon
In order to help we would need to know the problem
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UK Man!

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4 hours not heard a thing!!! Pretty crap support
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UK Man!

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4 hours not heard a thing!!! Pretty crap support really
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RSPublishing

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Hi Gordon,

From what i see, you are experiencing a problem with a widget. Could you tell us what exactly it is that is giving you trouble as this will allow us to better assist you.

Thank you
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UK Man!

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OK, sorry I just read your posts, so for the 8th time, I will explain it to you. Have had loads of emails asking the same question.

I am an Amazon Affiliate and i promote there book, and i literally put 100's of books on my sites. I have never had a problem with this before until today!! I had just about finished the page, and saved it. Then opened it again to do some editing, and got error Code, "Invalid Widget id 1709 - Cannot find component HTML". So I have looked at the page and sure enough I have a broken HTML Link. However I cannot delete it, or edit anything on the page, it seems to be frozen!! All the other pages are ok. I had reply from Yola support, and they said try this, which I did, and they then said if this does not work you will have to delete page. So I have said if this happends they can kiss good bye to me!!

I have spent the best part of 24 hours doing one page, and have lost half of it al ready, so if I have to delete I'm of somewhere else, this i snot support, its a shambles!!!

Thanks for your help, any ideas???

Gordon
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UK Man!

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Any help Rynaldo or David??

Any ideas Boys???

I;m waiting

Gordon
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UK Man!

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Hey everybody, Just found a new Free Site Builder. Looks better than Yola, in fact they have FREE on line Support so I just spoke with them about my problem in Yola, and they are going to try and get it sorted for me, and come up with an answer in 1 hour!!

Pretty good support I reckon, check it out

http://www.moonfruit.com/

They are really helpful

Gordon
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Cory

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I would have to say Gordon that I am sorry you had issues. The yola support team is one of the best out there!

First, you started without even telling us what exactly your issue was. Second, when someone asked you just got snotty and still didn't explain your issue clearly.

Yola also cannot be held accountable for broken HTML coding you enter into your site. I had it happen a few years ago. Sometimes it happens. The only person to blame is the person entering the code. They tried to help you fix it, but sometimes coding cant be reversed and you have to start fresh on that page. It will be like that at moonfruit or any other website builder.

Good luck wherever you decide to go with your website.
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UK Man!

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Well Hi folks it is now 02.05 am in the UK, and I have waited 7 hours for somebody from Yola to help me This is abysmal support and I would not trust any of you support people to walk my dogs! If this is your idea of Support I think you should all get off your bottoms and get a Real Job, because you are sure not doing Yola any good by giving this kind of Support, no wonder I hear Yola is going to the dogs, I have read some of the comments that have been placed on the Site by other people.

I just hope and pray the CEO of this Company reads this, and gives you all a good kick up the behind, but it will probably be deleted before he gets a chance to see it. Look Guys and Girls I was CEO of my Own Business in the UK for 30 years, and if I had treated my Clients with the total lack of respect that you clowns have today, I would not have had a Company to retire from.

So am I going to Join the Silver Programme, I was yesterday, but now - what do you think?

Anyway enough of the ranting from me, guess what? The Problem that you said and The Support Team said, the Community Support Specialist (you have to be joking) Brianna, could not be fixed and in the lovely Brianna's own words Copied and pasted:

"if this does not work, unfortunately you will have to rebuild the page. One thing you can do is save a copy of your pages by clicking on the drop down arrow next to the "save" button and selecting "save page as". This will give you a back up version of your page in case something goes wrong. Remember to untick the box that says "include in navigation" so that the back up page does not appear in your main navigation".

I HAVE FIXED IT MYSELF - YES A COMPLETE NOVICE - AND YOU SAID DELETE THE PAGE!!

So I thank you all for your appalling advice, it has not been a pleasure -not!

One (was going to join) Silver Member You have Lost!! Makes you wonder how many more Yola can afford to loose?

Gordon - A happy Bunny- now he has fixed the problem HIMSELF
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Cory

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Well first, Brianna said in this post http://forum.yola.com/yola/topics/can... that she would follow up through email.

Second, if you fixed it yourself, instead of being a jerk about it, why wouldn't you be so kind to email support back and explain how you fixed it?

At this point I don't feel bad for you whatsoever. No one deserves to be treated the way you are treating this support team and the community members here that have tried to assist you, and all you have done is bash and belittle every one of them.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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Cory I agree... It sounds like he is being a total pain in the backside. Usually I am quite reserved with my comments towards others but to bully, belittle and badger the Yola staff is totally uncalled for.

If he was intelligent enough to fix the problem then good for him but he firstly needs to man up and realize that it was himself who broke it to begin with.

If you see: "Invalid Widget id - Cannot find component HTML" that means that YOU copied, pasted or edited wrong. It wasn't a yola sitebuilder issue nor was it a problem with their customer support.

For that matter Yola offers FREE support (not that they are required to) to those who use their FREE site builder tool and usually will answer a person's question within a day or two.

Buddy, it has only been 11 hours since you first posted the problem and others have tried to assist you but you feel the need to rush everybody, belittle them and the company as well as post a link to a competing site builder just because you feel burned and you want to smite the big bad dragon for not replying as fast as you had wanted or with a quick fix. Get over yourself already and admit that it was your fault...

You say that you were planning to upgrade to Yola silver but then might I ask how did you manage to have no Yola footer link on the bottom of your site? Hmmm, very interesting. Maybe somebody should check on that... ;)

http://www.firstworldwar-history.co.uk

Personally, I find this "Guys and Girls", "Boys", "abysmal support", "Yola is going to the dogs", "Community Support Specialist (you have to be joking)" and pretty much anything and everything that you have shared in this thread to be condescending as all he!!.

The only thing that you got right in the entire ranting of yours is "lovely Brianna". Even though you meant that to be condescending as well.

Let it be known that Brianna dearest some of us think that you are lovely for real... ;)

One item of note further... It blows me away when someone says that they were/are a CEO of their own business for 30 years when clearly they are pulling the wool over our eyes...

Truth be told Gordon... You were Managing Director at B&E Office Equipment Ltd for 27 years and not CEO so let's be honest here to the good people.

http://uk.linkedin.com/pub/gordon-ell...

http://world-businesses.4ra.in/United...

While I agree that an MD (Managing Director) is a respectable title that one should be proud to have attained it clearly is a few steps (leaps) away from CEO.

You so dutifully made inference to the lack of professionalism in the Yola reps and that the company CEO (a real CEO) should listen to you because clearly you know best and more than he. Where the he!! do you get the right and or privilege to tell anyone else what punishment another unjustly deserves? Again, I say and I will place it in all caps like you "GET OVER YOURSELF AND ADMIT THAT IT WAS YOUR FAULT"

Anyway, that was my two cents worth.

"SNAP"...
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Cory

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Well said.

Side note for Gordon-that competitor you mentioned has a far worse site builder, and isn't "free".

Signed - Long time happy yola user.
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UK Man!

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Thank you for your reply,

I at least got the action I required!! which was to get your backsides to respond. It is quite clear to everyone who will sees this, you ONLY respond when someone has the front to have a go at you, and I am really happy that my plan worked - Thank You.

And for your Information CEO - MD are very similar, however if you read the article below you will find that the MD has more power than the CEO, which I am happy about.

And yes I am man enough to hold my hands up and say "yes" it was my mistake that I put the wrong code in, there happy now! However are you man enough to say, you Service is awful!! It really is compared to other Sites I use - sorry but I know the truth hurts sometimes, but out of 8 Companies I deal with your service is ranking at No. 8. Just because you have a flashy website, don't think you are that good, your really not. You could learn a lot from other people, anyway I was always told "Constructive Criticism is good" but only if you can accept it.

My ONLY reason, and I say this again, was to upset your staff, which I did, and get a response, and it worked, for 7 - 11 hours heard nothing? Which is I suppose normal for you, however give you a load of grief, and everyone wants to tell me what they think, sure worked well.

So Thank you for replying, I got what I wanted, did you??

Gordon

PS. and thank you to all the members at Yola, who have emailed me, and said, It is about time someone said something about the Service. Watch out for further Comments from the UK.I May even join as a Silver Memeber, or Premium, just to see what fun we can have.LOL Thanks Guys and Gals for your emails, much appreciated.

MD vs CEO

MD stands for Managing Director, and CEO stands for Chief Executive Officer. Some people do not differentiate between CEO and MD, and think of the two as the same. Well, there are specific differences between a CEO and a MD.

When talking of the differences, a Managing Director is responsible for the day-to-day business of a company. On the other hand, a Chief Executive Officer has no responsibility for the day-to-day affairs of a firm. ( Basically he does no work LOL)

The MD will be a member of the Board of Directors, and is also head of the management of the company.

Another difference that can be noticed between a Chief Executive Officer and a Managing Director, is their responsibilities. The CEO has the responsibility to facilitate business, and should also have a strategic vision to align the company, both internally and externally. A CEO has to guide the employees and the executive officers. (Again - Just tell others what to do)

A Managing Director is the leader of an organisation. He is the real motivational force for others, and he is a person who develops a corporate culture for an organisation. The MD is responsible for the day-to-day business of on organisation. Well, an MD is responsible for the overall management of an organisation. He is a person who has to bring in innovations and expansions.

Managing Directors are always held responsible for any action of the company. Moreover, the MD is accountable to the share holders. On the other hand, the Chief Executive Officer does not have to shoulder these responsibilities. (Easy Job Really)

Summary

1. A Managing Director is responsible for the day-to-day business of a company. On the other hand, a Chief Executive Officer has no responsibility for the day-to-day affairs of a firm.

2. The MD will be a member of the Board of Directors.

3. The MD is responsible for the overall management of an organisation. The CEO has the responsibility to facilitate business, and should also have a strategic vision to align the company, both internally and externally. A CEO has to guide the employees and the executive officers.

4. Managing Directors are held responsible for any action of the company. He is also accountable to the share holders. On the other hand, the Chief Executive Officer does not have to shoulder these responsibilities.
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UK Man!

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SO IF YOU READ THE DIFFERENCES BETWEEN AN MD AND CEO, THE BRAINS AND POWER FOR THE COMPANY, COMES FROM THE MD, HE ACTUALLY DOES SOME WORK?? AND THE POOR OLD CEO, JUST SHOUTS ORDERS OUT, A BIT LIKE GENERAL HAIG AT THE BATTLE OF THE SOMME IN 1916, SAT AT THE BACK(AS FAR AWAY FROM THE FIGHTING AS HE COULD, OR ANY REAL WORK) AND SENT NEARLY 60,000 TROOPS TO THERE DEATH. NOW THAT'S LEADERSHIP FOR YOU FROM THE CEO OF THE SOMME CAMPAIGN. LOL
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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Hmmm defensive much? As a user of Yola since 2008 I am wondering how and or why you think that you got the upper hand with getting the action that you say that you required. I am sorry to burst yet another of your bubbles but I am NOT an employee of Yola but only one user (of many) who happens to have the most knowledge of the ins and out of the site builder. Been happily helping tens of thousands if not millions of my fellow site builders build their sites for 4 years now. Had I read your thread sooner then I might have happily helped you but seeing as how I am an unpaid user I don't have a time-clock to follow and after reading your rants I am glad that I didn't log on until just a few hours ago.

From your own admission it is your plan to stir up the pot just because you feel you are burned by yola. What might I ask is the end result that you are looking for? Why do you feel the need to be impolite and against the employees here in the forums?

I am man enough to admit that a MD is like a CEO. Are you so man enough to admit that you might be going over the top with your rant?

I don't think that the forums are for your defamation of and derogatory remarks towards others here and feel that your negative attitude is clearly bad form.

I think that the only thing that I got from your recent post is that I am happy that your comments, actions and opinions are not typical of the many other yola users.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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By the by, those other seven companies you mention must be totally awesome too if yola is eighth on your list because yola is totally awesome to millions of other users around the world... Could it just be you I wonder?

Additionally, why must you ask for an army of like disenfranchised individuals to champion your cause with you? I can state with some certainty that there are tens of thousands of happy users for every one unhappy.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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I am also happy that you could admit that it was your fault and not yola's... Glad that is cleared up. ;)
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Philip Taylor

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I was rather bemused, and intending to comment on your claim to be CEO, then your statement later that a CEO actually did no work. But no, I'll just stay out of this.
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UK Man!

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Dont forget keep those comments coming in "Happy Members" and for those without the email address here it is again: gordon@firstworldwar-history.co.uk
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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PS. It is against the rules to post your email address in the forums... ;)
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UK Man!

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hank You very much for your reply - again.

I do appreciate it, but feel that we now must stop this name calling and get on with our Jobs, I am sorry if I have offended you, or any of the Yola Team, but yes I was very frustrated with Yola, as I flet you were ignoring my complaint.

When you are working on something you are very passionate about, like Iam about the First World War, all you want is some kind of action from the help team, basically, to help me out.

As I said "Ed" I am New to Yola, and really, and believe me, please when I say I like the Programme. It is good, and I think very professional. My only gripe is the length of time it takes to get a reply. Maybe it is because of our time difference, I don't know. Or maybe it is me, when I asked someone in my Capacity as MD of the Company to do something, I expected it to be done there and then. So I do get a little frustrated when something I request is not done.

However putting our differences aside for one minute,as a show of good faith on my part, I will join as a Silver Member, that is if you want me? It is quite refreshing for me to talk to someone who seems to be quite intelligent, although, some facts maybe wrong, but hey "Ed" were all human. As you were obviously checking my Profile out, you should have noticed that I was also a Director of a UK Buying Consortium called OSTA. Although OSTA has now been taken over by another Group, when I was there we had a combined Turnover of about if I remember correctly of 80 - 120 Million Pounds. And I appointed our Non Executive Chairman, John Irish CBE, ex MD/Chairman of Spar Europe. Not sure if you have heard of Spar, but is very big in the UK and Europe, and is a grocery supplier.

So I do have a bit of experience for my 56 years on this Planet. I retired at 50, lucky me, or so I thought, but within months became bored, bummed around for a couple or 3 years, and then decided to set up Smart Solutions UK, basically to be able to work again! I am selling my family home in the UK, and when sold will move to the Red Sea, as I have found somewhere which I am told will be in 10 years the next Dubai. So have purchased a two bedroom apartment for myself, and 6 one bedrooms in a complex called Blue Horizon. 365 days a year sun!! So if you ever get over to Europe, or North Africa, let me know and you can have a couple of weeks free of charge on me, in one of my apartments - ok.

Would love to meet you face to face, is your profile on the Yola Site? I will look for you. Not sure what time it is with you, but hope you have a good day, and good weekend.

Thanks

Gordon- "A Happy Yola User"
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RSPublishing

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Spar .... Nice ! i used to work for the western cape DC in South Africa ! Awesome place !
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RSPublishing

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Hi Gordon,

Sorry for all your trouble. it is very difficult if i can't SEE the actual problem. Yola is a good service and i have been with them since they launched the very first time. I know the system well and sue i can have i sorted for you. However, in order for me to do so, i will need your login to Yola and you can just change your login once i am done ! If you would like me to sort this out for you, kindly mail me your logins to rynaldos@gmail.com
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Justine

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Hi Gordon,

We pride ourselves on our exceptional customer service and response times, and I am sorry you feel we have not attended to you. At Yola we offer free support to all our customers and we are very happy to assist you with all aspects of your site building and account management.

The Yola Support Team will respond to Premium support requests as a priority and we do our best to answer all Premium Support requests in under 24 hours - quicker if we can possibly manage it!

If you have a Yola Free or Bronze account, the Standard Support package is part of your Yola account. We will do all in our power to respond to your request within 48 hours. Should you require faster response times, consider upgrading your account to Yola Silver, which includes Premium Support - 24/7 priority email and phone support.

If you have mailed our Support team and did not receive a response, is it possible that our emails to you are going into your Spam/Junk mail folder or that you are using a different email inbox? I have looked back at the history of your support requests and I can see that you last mailed us 10 hours ago, regarding the issues you mentioned above. I am sorry we have not yet responded, but I can assure you that as a GBBO customer you will receive a response within 24 hours as mentioned above.

From what I understand, you have been assisted on another thread by Brianna. I can also see that our community members have tried to assist you on this thread. Please understand that our community members are not Yola employees, but are Yola users whose goal is to share their knowledge and help other Yola users. I also understand that your problem has been resolved, which I am very happy to hear.

If you could let us know what steps you followed to do this, we would appreciate it.

Lastly, you mentioned that you have contacted a company who can assist you with your Yola site. You are more than welcome to do this, and in order for them to assist they will need your username and password to log into your Sitebuilder. Please be advised that we cannot be held responsible for any breaches of privacy, loss of information, changes to your site or broken code resulting from this if you willingly share your personal details with an external company.

Please don't hesitate to contact us for any other support-related queries. We are here to help, and value your feedback.
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David

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Hi Gordon
I have been with Yola now for about 11/2 years and despite having a free account have found the help and advise offered on this forum by Yola employees and fellow users invaluable. I started my site with no knowledge what so ever and have picked up this and that off this forum, I now try to help others when I can as I tried with you.
By starting a new thread covering the same topic and not explaining the problem fully in this second thread how did you expect any help, I asked you to explain the problem about 30 minutes after you posted the question, as did Rynaldo, which was about 9PM UK time, I then went out for the evening and would have picked this up this morning if you still required any help.
We all experience annoyance and irritation at times which is heightened by the fact that we ourselves have caused these problems, patience and kindness are wonderful virtues to have and will work wonders on this forum