at this stage...not important

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  • Question
  • Updated 10 years ago
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please can you do something about the following.......the sites i paid for ......www.go ..........are linked to unrelated banners in search engine [have a look at them} there is 3/4 {12 in total approx}other links when they are googled and they are related to each other {under same name website search} they refer to me by name so i know they are related and they dont return as there respective namesakes they just go to completly random places please dont ask my to search/enter codes/go to/ find dnu??/ find html codes etc etc as the directions i was prompted to follow on each step sent me everywhere and nowhere i am not a computer hacker / engineer can you please just cut all links with all the above banners/websites/domain names as this by far the most stressful thing i have ever incountered
Photo of barry


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Posted 10 years ago

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Photo of Emmy


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Hello Barry,

I'm sorry that you are feeling frustrated, we will get it worked out ok!

I have looked at each of your domain names and they are currently going to placeholder pages which means that are not published. Do you have a separate website for each of these domain names that you are wanting to publish to?

I did a public lookup on the domain names and the domain name was purchased from GoDaddy and is not yet configured to point towards our domain name. I will give you instructions for doing this in your GoDaddy account. This is necessary for you to be able to utilize that domain name for a site you built with Yola.

You need to set up your A Record to point to Yola. Here's how:

1. Go to the GoDaddy website.
2. Under 'Domains' on the menu choose 'My Domains'. This will take you to your GoDaddy domain manager. NOTE: at this stage you may be required to login.
3. From the 'Domain Manager' interface, click on the domain you want to edit.
4. Now click: Click on 'Total DNS Control and MX Records'.
5. Now you need to edit your A record. Click on the icon in the section: A("host").
6. In the box where it says 'Points To IP Address': put the Yola IP: and click 'OK'.
7. Your domain should now point to Yola. You can test if this has worked by typing your domain into your browser. If all has worked correctly you should end up on a placeholder page displaying your site name. Don't be too worried if this is not the case, bear in mind that DNS changes, like you have just made, can take up to 48 hours to propagate through the internet.
8. In the Site Builder, click on the yellow "Publish my Site" button, choose option 3 (already own a domain). Fill in your address and follow the steps until your site is published.

If after 48 hours your domain is still not working as you would like, see the section in the tutorial below on domain diagnosis and troubleshooting.

Please click here for a really useful tutorial outlining the steps to getting and setting up your domain: Using a Domain Name not purchased through Yola.

For the other two domain names, can you please try republishing the site that corresponds to the domain name again.

Here are some instructions from the site builder:

1. Click on the down arrow of the Update Site button
2. Click Publishing Settings
3. Click Manage Domains
4. Make sure the domain is entered in the area labeled "Domain I all ready own"
5. Click Save
6. Click Republish My Site

Please do this for both the sites and then give it a bit to take effect.

Let me know if you have any questions about any of this.

Kind Regards,