Attempted double billing on registration of a second domain.

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
When registering a second domain with an bronze account, I'm prompted to subscribe for a hosting solution. Bronze accounts allow for up to 5 sites, so why would I need to pay for another? There doesn't seem to be a way to remove this selection.
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rachaelbaggallay

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Posted 7 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi rachaelbaggallay,

You are correct that you should be able to add additional custom domains to Yola Bronze accounts without re-adding a hosting package so if that's not happening in your case it's an error we want to investigate. I was unable to locate an account for you using the email address you provided to the forum. Can you please reply with your website address or submit a request to support here.
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rachaelbaggallay

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Thanks Laura, my website address is www.rbmyotherapy.com.
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Stefan, Official Rep

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Hello rachaelbaggallay

I have investigated this in your account, and I'm afraid that there is a bug specific to your account. I have logged a ticket for our engineers to fix this error, and we'll come back to you as soon as it is solved.

We apologize for the inconvenience this is causing you, and will do our best to give you the correct access to adding another custom domain.
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Stefan, Official Rep

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Hello rachaelbaggallay

The bug specific to your account has been fixed. I have checked your account, and was prompted the right dialogue box when trying to purchase another domain.

Please test it on your end and let us know if it shouldn't work.

We're pleased that you buy more domains with us, and hope you'll enjoy working with Yola in future.