Audio upload to mp3 player widget stuck for an hour.

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
I uploaded a file to the mp3 player widget and it's been like this for the last hour. How do I get it to not freeze?

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Thomas Paine

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  • enraged

Posted 5 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi Thomas,

That's so frustrating! Did you try refreshing your browser and trying again? If so were you able to complete the upload?
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Thomas Paine

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Hi Laura,

I did refresh the browser and even tried using a different browser but when I retried it the upload never finished.

Thanks for replying.
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Sorry to hear that Thomas. If you have tried the troubleshooting tips listed in the initial troubleshooting section of this tutorial and still had no success, our next step is to test within your account with your permission. We can try uploading a sample file or you can submit a request to support here and send them the file you are struggling with to test uploading it on our end.