Authentication FAiled ERROR when loading photos. PLS Help!

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  • Problem
  • Updated 7 years ago
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PLEASE HELP! I have bee n trying to upload photos on my online store for weeks now.. Keep getting "AUthentication failed" message. This is now very urgent! I have updated all my programs (Javascript and Flashplayer) nothing is working!
Photo of b


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  • Frustrated

Posted 7 years ago

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Photo of Gop


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Hello b,

If you are using IE 10 or Safari as your browser for this task then it is advised to switch to Chrome or FireFox. These issues in some cases have resolved with this strategy.
Photo of Stefan


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Hello b

Adding on Gop, would you mind sending us the file you tried to upload to That would be great to help us investigate on this issue.