Auto Renewals and Package Info

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
Hello my silver package has just renewed but the 'make a free website with yola button' has appeared on my websites, I also thought my silver package had another year to go and it was only the free domain that needed renewing but when I tried to do this it said I had to renew the whole package, anyway I think the whole lot has renewed as it was a substantial payment taken but I also cant see any where to find out what the package is doing or how long is left etc I can find the domains renewal page which does say the domain has renewed - so I need some info regarding the package payments and when these have been made and how long they last? thanks
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Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
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Hello AlexS

Without your domain name or the e-mail address you use with Yola, I'm afraid that I'm unable to find your Yola account to look into this.

For keeping your privacy and for us to be able to connect you with your account, I'd recommend that you send us a message via our Contact Support Form for further help. Thanks.