Auto renews the domain name

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Hi Yola,

I received an email from you stated that the payment authorization has failed to renew my domain name. However by click at the link you provided it stated that this domain was Auto-renews on 7 July 2013. It doesn't say that the auto-renews has failed. Please advice was it successfully charged or not?

www.gemglasscraft.com

Thank you,
Ahmad
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Green Chest

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Posted 5 years ago

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Stefan, Official Rep

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Hello Ahmad

We weren't able to charge your payment method. To learn about the reasons and discuss this issue further with us, please contact us via email on this matter, using our Contact Support Form. This way we will be able to protect your privacy. You can link to this thread in your message. Please select the subject "Difficulty paying or checking out". I will mark this thread as solved. Thanks.