Automatic Payment Query-Urgent

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  • Updated 6 years ago
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To whom it may concern,
Due to unforseen circumstances I will be unable to credit my bank account with the money to cover my silver package which is due tomorrow 26/04/12. Please advise if it would be possible to change my payment date to the 1/05/12 and on the first of every month hereafter.
Thank you,
Jack Wakefield
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Jack Wakefield

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Posted 6 years ago

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Stefan, Official Rep

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Hello Jack

I'm afraid it's currently not possible to change the due date of your automatic billing circle, but we're working on more flexibility for the new monthly payment feature.

What you can do now as a workaround: As there are only a few days between the 26th and the 1st, you could let your subscription expire, and upgrade again on 1 May. You will then be billed on the 1st of every month. This would mean that between 26 April and 1 May your Yola website would be offline or at least not published to your custom domain. You could publish it to a free yolasite subdomain, though. When you upgrade again on 1 May, you will be able to re-publish your site to your custom domain.

Hope this helps!