automatic renewal payment

  • 1
  • Question
  • Updated 7 years ago
  • Answered
how can I turn off the automatic renewal of my domain name registration and consequent payment?

I was happy to purchase a domain name but do not want it to automatically renew in two years' time
Photo of beaconadmin

beaconadmin

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi beaconadmin

If you would prefer not to have auto-renew enabled on your domain, follow these steps:

1. Log in to My Yola.
2. Click on “Domains” in the left-hand menu.
3. Under the “Status” heading your auto-renewal status will be indicated.
4. To turn off auto-renewal, click cancel and confirm that you would like to turn off auto-renewal.
5. Auto-renewal for your domain will be canceled.

We will still send you renewal reminders when your domain is due to expire and you can decide at that time whether you wish to renew manually or not.
Photo of beaconadmin

beaconadmin

  • 2 Posts
  • 0 Reply Likes
Thanks Monique - when I purchased the domain the instruction told my to go to Account and profile, but of course, the option to cancel auto-renewal is not listed there.
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Hi beaconadmin,

Thank you for bringing this to our attention. It appears that the link to cancel your auto-renewal is not on your account. Our engineers are investigating and implement a fix in the near future to ensure that it is available to you.

In the meantime they have removed you from auto-renewal and I can confirm that your domain will not be auto-renewed.

Thanks,
Jackie