Bad address and broken link.

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
I have been getting reports that my site is down. This is only from certain areas and links.
Photo of mark


  • 15 Posts
  • 0 Reply Likes

Posted 9 years ago

  • 1
Photo of Emmy


  • 5892 Posts
  • 299 Reply Likes
Official Response
Hello Mark,

Yes, The Duke is correct. Right now it is not possible to get to your site when one uses, but is possible when the www is not included.

If you have bought your domain elsewhere you need to made sure that your DNS settings are configured correctly to support the "www" prefix. You need to set up two A-records. One with the hostname "@" and one with the hostname "www". Both should point to our IP address: If you require assistance with this, please contact your domain registrar.

If we can further assist you please let us know.