Bad Customer Support

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  • Problem
  • Updated 9 years ago
  • In Progress
For the past 4 weeks i have been trying to get a solution from customer support regarding renewing my Yola Account. I have had one reply to my mail and nothing there after.. I love the services Yola has to offer, But the customer support I s the worst ive ever seen. Really Bad!!
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Posted 9 years ago

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Monique, VP of Customer Support

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Hi Dylan

I am terribly sorry to hear that you had this experience. To be honest this doesn't sound like us at all! We pride ourselves on excellent customer service and respond to customers as promptly as possible. I did a search on our system and found that every email you have sent us had been answered in a timely manner. The last reply was from Jackie on 10/3/2011 and the time stamp indicates that this was about an hour and 40 minutes after you sent the email. However, I do not see any further replies from you on that thread so I am concerned that you may not have received her message?

Sometimes our emails are blocked by spam filters or are rejected by the customer's email host. That could be what happened in this instance. I am pasting the full text of Jackie's reply here for your reference. If you have that email in your inbox, you are welcome to reply to it if you require further assistance. Alternatively you are welcome to post on this thread and she will follow up with you here. We really would like to resolve this as we don't want any of our customers to have a bad experience with our customer support!

Hi Dylan,

Your debit card payment was declined as we were unable to trigger your card's Address Verification Security (AVS) which is used to validate your address.

If you would like to register a free domain please try another credit card or PayPal.

If you have any further questions, please let us know and we will be happy to help.

Kind regards,
Community Support Specialist