Bad Customer Support and/or Service - Don't depend on Yola: Yola Customer

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  • Updated 9 years ago
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If your wondering just how good customer support is here, I can tell you it's less than poor.

I have been trying to solve a problem by working with Yola employees with absolutely no success. My request was simple. Any other provider in the same category as Yola have provided 90% better service than what i've found here.

If you need FULL DNS control of your domain, don't think for a minute your account includes this service, beacuse it doesn't.

In fact I don't think it even exist.... See thread detailing my experience with Yola.

http://forum.yola.com/yola/topics/480...

I'm available to anyone wanting to discuss my experience to anyone willing to pickup and phone and call me at (514) 521-6567 (Montreal, QC).

Please call me if your thinking about buying services from here. It simply isn't worth it. I've been developing web sites for over 15 years now and this is the worst. Thank goodness I only purchased a domain here. Cause everything else is far bellow par.

THERE ARE ABSOLUTELY NO SPECIALIST HERE. Well maybe one or two.

Regards,

Bryan Poulin | dotFusion
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Bryan Poulin

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Posted 9 years ago

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Monique

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Official Response
Hi All

I would like to thank Bryan for his feedback regarding his frustrations over the delay experienced with adding a new name server with our registrar. We note that this request was made 2 days ago and will be following up again today to raise this as a matter of urgency.

I would also like to thank the other Yola customers who have responded on this thread with positive feedback about their experience with Yola as a company and our support team. We have had many interactions with all of you, in most instances over a period of several years, and we really appreciate your loyalty and support.

However, this thread is sadly degenerating into something of a flame war with personal attacks being made on people's characters. We understand that emotions run high when people are discussing a subject they are passionate about. However, in this forum we are focused on productive outcome and in this instance that would be getting the initial problem reported by Bryan resolved as soon as possible. This is where we would like to apply our energies at this time.

We are more than happy to allow everyone the opportunity to express themselves freely, but respectfully request that it be done in keeping with the supportive, friendly tone of this community.

@Bryan: I really regret some of the things that have been said to you on this thread. However, the reaction you are receiving is because Yola customers and members of this community feel like you have come into their home and started to attack something very precious to them which they have invested a great deal of time and energy in. As Yola we can take it when people say bad things about our company because this feedback is important to us and helps us improve. However, we do ask that people respect other Yola customers who are basically volunteering their time to assist on this forum.

We would like to respectfully request that you do not create any further threads on this subject as this would amount to spam and compel us to take steps to protect our community which we would rather avoid.

@The Yola Community (Ed, Gop, Nathan etc): Bryan is very angry right now. And let's face it: the bottom line is that he asked Yola to do something which he fully expects us to be able to do and so far we have yet to come through for him. We understand this and we take responsibility for resolving his issue with our registrar and business partner. By all means share your experience with Yola to add other perspectives to the conversation but, in doing so, please show him the courtesy and compassion that makes this community something we are all so proud of.