Banner image don't load right now

  • 3
  • Problem
  • Updated 9 years ago
  • Solved
Today, I opened my site in the Yola Site Builder and then by the time the page loading is finished, the banner image don't appear. I reloaded that page and the banner still won't appear. I opened a different page and the banner could not appear once more. I tried changing the banner image but it is not working. I closed the Site Builder and opened it again but no banner image!!!
The banner image is in PNG format and my style for my site is Burlap.
Please help, Yola staff. By maintenance should be the cure to my problem?
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HiRank

  • 3 Posts
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  • frustrated

Posted 9 years ago

  • 3
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Peter

  • 2569 Posts
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Hello HiRank,

This is a job for Yola engineers.

Can you give your website URL please?

They will probably fix it quite quickly
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Monique, VP of Customer Support

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Hi HiRank

We do need to take a closer look at your site. Can you post your URL as Peter has suggested?

We also need the actual image file you used for your banner so that we can test that there is no problem with the file itself. Could you send this as an attachment to support@yola.com?

I am sure we can help you get to the bottom of this so that your banner displays correctly.
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PowerStocks

  • 10 Posts
  • 1 Reply Like
I think there is a problem with the banners in general. I cant even get to load a new banner. When I click on the CHANGE BANNER button I get that SOMETHING HAS GONE WRONG dialogue box. Site is www.powerstocks.co.za but all my images working fine, just cant change banners from the default to something else
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jeremy, Employee

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Hi there Dwaine,
I have replied to your problem here: http://tinyurl.com/kpygkq
Are you only seeing the 'something has gone wrong' when you are trying to change the banner image?
If you need any more assistance, please let us know.
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HiRank

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I updated the banner image with a new name and a different file extension now and also my site. This image is 100% workig. I will mark my problem solved.
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Kershnee

  • 2087 Posts
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Excellent news!! Glad to hear it is working. Let us know if you have any other queries.
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dmh

  • 2 Posts
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Same exact problem;started over the weekend. All pages. firsthandproject.com. One banner image is: resources/FHP-Logo-WHT-GRY.png.cropped900x125o21,37s545x88.png
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dmh

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Correction: firsthandprojects.com
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Marije, Official Rep

  • 4636 Posts
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Hi dmh - please could you send an email to support@yola.com so that we can fix this for you. Please mark it for my attention.